Job summary

A new mental health service dedicated for North East London We have set up a crisis response service which serves North East London for those experiencing a mental health crisis to call NHS 111 and have 24 / 7 access to the mental health support they need

Why you should join us? In return for your commitment, we will offer you inner London weighting, a comprehensive induction package, a bespoke training programme, regular supervision, regular reflective practice and a comprehensive staff well being programme.

What we require It is desirable that the successful applicant has a professional and personal experience of the communities in North East London. In addition, good communication skills over the telephone is essential.

Where will the service be based? The service is based at Mile End Hospital, East London.

Main duties of the job

The postholder will be a member of the NEL 111 Crisis Service which services the London Boroughs of North East London. The post will be subject to 24 hour internal rotation. The postholder will be required to respond to calls made to the crisis line, from Blue Light Emergency Services or via NHS 111.

The postholder will work with people in crisis and their families who are supporting them and who reside in these boroughs, who are experiencing a mental health crisis.

The postholder will work on rotation to respond to the 4 hour urgent response referrals

The postholder will support the band 4 crisis response practitioners in taking calls to the phone line and will be the escalation point for complex calls requiring a qualified practitioner involvement.

The postholder will provide supervision to the band 4 crisis response practitioners as delegated in the governance structure

In conjunction with the senior management team you will ensure safe and effective crisis support is delivered on a consistent basis and that targets are met or are escalated when challenges prevent this

To undertake a comprehensive assessment including risk assessment effectively and efficiently using the triage tool, over the telephone and ensuring an urgent face to face assessment is carried out as appropriate or the relevant blue light emergency service is deployed.

To agree crisis care plans as appropriate to the triage outcome of the call and to support and advise relatives and care givers.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are : We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job description

Job responsibilities

Please see the attached NEL 111 Job Description and Person Specification which includes details of the responsibilities for the Mental Health Practitioner Role.

Person Specification

Education and Qualification

Essential

• Registered Mental Health Nurse or Social Work or Allied Health Professional
• ENB 998 or equivalent
• Evidence of continual professional development

Desirable

Experience

Essential

Desirable

Knowledge and Skills

Essential

Other

Essential