Job Description

T ESX & vCenter v6 and above, SQL Server, IIS, and Microsoft Office applications.

• Evaluates and recommends solutions; plans and executes implementation; including installation and management of hardware, operating systems and applications with the objective of providing robust and stable operating platforms; develop, monitor, and enforce security policies as they relate to the various systems, ensuring design of systems allow all components to work properly together.
• Performs troubleshooting and analysis for issue resolution of numerous systems, including Exchange On-Line, Active Directory, DNS, IIS, printing problems; implement corrective actions and recommend operational improvements.
• Accepts escalated tickets in a timely fashion and troubleshoot all incidents to bring restoration of service as quickly as possible.
• Follows established escalation procedures when resolution cannot be obtained within a reasonable amount of time.
• Coordinates assigned service requests to meet requesting department dates within established department standards.
• Participates in systems backup and disaster recovery.
• Diagnoses and correlates complex systems problems, identify root causes, and develop remediation strategies.
• Performs daily system monitoring and verifies the integrity and availability of all hardware, server, and storage systems; including response when an incident originates with a monitoring alarm.
• Ensures proper controls are designed into systems, monitor emerging threats and assess risks; maintains familiarity with standard privacy, security, communications, and systems management protocols.
• Occasionally travels to other worksites to assist with IT issues as needed.
• Works alongside our existing IT team of Tier 1, 2 & 3 support staff, based in both Fiji, NZ and USA to support our internal customers.
• Actively participates in initiatives such as 7S and continuous improvement activities.

Qualifications

Degree in Computer Science / Information Systems; a minimum of 3 years in an IT support role.

Additional Information

If you are keen to develop your career in an exciting business with a well-regarded brand, then this could be for you.

Successful applicants must have an excellent work ethic, be self-motivated with proven problem-solving capabilities, able to meet the fast-paced nature of business demands with a “can-do” attitude, committed to delivering outputs in a timely manner, a team player, reliable, and work with minimal supervision; supports organisational philanthropic, corporate, and environmental initiatives, and models Company’s core values : Do What’s Right; Work Together; Nourish and Develop; Adapt and Grow.

Please submit your applications through the link provided.

FIJI Water thanks all potential applicants and advises that only shortlisted applicants will be contacted.

NWVL is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, origin, religion , sex, sexual orientation, gender identity, pregnancy, physical or mental disability, age, or other protected categories outlined by local legislation.

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