Key account manager Jobs in Thunder Bay, ON

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

The Senior Key Account Manager is responsible for calling on, building business, and developing relationships with a designated group of Tier 1 Strategic accounts. This role is Customer-facing and will drive the customer agenda and provide strategic and operational day-to-day leadership of the assigned customer. It will deliver results by influencing cross-functionally and building effective customer relationships.

Key Accountabilities & Responsibilities

Driving Strategic Sales growth for Riverside Natural Foods :

• Demonstrate and uphold Riverside’s Core Values, mission, and vision.
• Help to establish RESPECT and confidence with customers. Build and strengthen relationships across customers.
• Educate customers on product attributes and benefits while displaying HUMILITY.
• Build relationships within multiple levels of the customer organization. Develop and manage collaborative partnerships and ownership of joint business plans with key customers.
• Develop and drive strategic plans to meet or exceed revenue goals. Have high engagement with customers to collaborate and partner during the planning process.
• Provide key inputs for demand planning - own the bottoms-up forecast for the S&OP process for each account owned. Properly manage forecasting on an accurate and consistent basis.
• Compile and review quantitative sales data and react rapidly to changing trends or new competitive threats and opportunities. Have a close pulse on environment and proactively have plans to support customer and Riverside brands.
• Create and present customer-specific presentations to support customer category growth and Riverside growth, enabling them to tactically execute against plans.
• Develop customer-specific programs to drive strong velocities.
• Discover medium- and long-term opportunities. Offer solution-based selling approach.
• Ensure execution against planning tactics of :
• Assortment : Close gaps / expand distribution on Priority Core and Innovation SKUs
• Merchandising : Create in-store impact with disruptive off-shelf merchandising displays during key promo periods that support RNF strategies, tactics, and programs
• Pricing / Promos : Work with retailers on pricing guidelines & guardrails as communicated through Sales Planning & Strategy (on everyday pricing and promoted)
• Shelving : Work Closely with Category Management team to understand best shelving principles to share with retailers
• Present all Innovation in a timely manner, creating plans for effective speed-to-market.
• Collaborate on marketing programs with customer and Riverside Marketing team.
• Effectively manage trade spend against assigned trade budgets.
• Follow trade compliance and deduction support process. Manage trade payments and deductions in a timely manner.
• Communicate account activity / results via internal processes.
• Conduct quarterly business reviews with accounts. Send out monthly updates to both internal team and customer.
• Drive strong partnerships and engagement (monthly connects, quarterly reviews, KPI tracking, etc.)
• Demonstrate OWNERSHIP by managing customers as if they were your own. Full understanding of customer and competitive market.
• Attend designated trade shows and events as needed.
• Keeps the work atmosphere FUN by keeping it light and welcoming.
• Any other duties as assigned.
• Travel as required up to 25% of role.

Skills & Abilities

Sales Competencies – Critical Functional Competencies Required for the Role (Advanced)

Education & Qualifications

What we expect :

What We Offer :

How to Apply :

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

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