Our client is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America.
We build on our 35-plus year ...Show moreLast updated: 7 days ago
Promoted
IT Level 2 Support Analyst
freelance.caWoodbridge North, Canada
Full-time
Our client is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America.
We build on our 35-plus year ...Show moreLast updated: 4 days ago
Promoted
Senior IT Build Analyst
Ovation Workplace Services Inc.Thornhill, ON, Canada
Full-time
Job Title : Senior IT Build Analyst.We are seeking a Senior IT Build Analyst with expertise in Genesys MultiCloud Cx and Google DialogFlow.
The ideal candidate will be responsible for designing, impl...Show moreLast updated: 8 days ago
Onsite IT / Desktop Support
F2OnSiteVaughan, ON
Full-time
Onsite IT / Desktop Support Tech.Need onsite from Nov 18 - Dec 27 (office and warehouse, 2 nearby locations coverage).Basic office troubleshooting (O365, Outlook, Printers, basic LAN / WAN / Wi-Fi).Will ...Show moreLast updated: 30+ days ago
Promoted
RQ08427 CTTD Support - One 1 Specialized IT Consultant - Senior
Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply
Our client seeks an experienced Specialized IT Consultant to lead and manage digital transformation initiatives for public-facing and internal systems.
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The North TransportationConcord, ON, CA
CA$44.00 hourly
Full-time +1
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Promoted
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theITSCVaughan, ON, Canada
Remote
Full-time
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N. Harris Computer Corporation - CADOntario, Canada
CA$40,000.00–CA$50,000.00 yearly
Remote
Full-time
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the c...Show moreLast updated: 30+ days ago
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PeopleToGoNorth York, Ontario, Canada
CA$22.00–CA$25.00 hourly
Full-time
Quick Apply
Location : Toronto, ON (North Toronto, ON).Our client currently has an opening for a.The role will provide Networking and Desktop support to users in providing Lotus Notes Ver.ID administration, PC,...Show moreLast updated: 30+ days ago
Sr Analyst RPA Support
EnbridgeNorth York, ON, CAN
CA$60,100.00–CA$90,000.00 yearly
Full-time
Are you a detailed person who has a passion for Robotic Process Automation (RPAs) and Customer Care Operations process improvement, come join the Digital Channels & Analytics team today!.In thi...Show moreLast updated: 30+ days ago
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OracleON, Canada
CA$66,700.00–CA$145,000.00 yearly
Full-time
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IT Analyst
BizLinkOntario, Canada , North America
CA$52.10 hourly
Full-time
Location : North America - Canada - Ontario.Serve as the primary liaison between the local team, the project team in Germany, and the external consultants to ensure successful ERP upgrade implementa...Show moreLast updated: 30+ days ago
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CAD General AdminVaughan, ON, CA
Full-time
Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas o...Show moreLast updated: 30+ days ago
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TrimbleRichmond Hill, Ontario (Applanix), Canada
CA$60,000.00–CA$90,000.00 yearly
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Your Title : Product Support Analyst.Job Location : Richmond Hill, ON (Hybrid).Our Division : Customer Support, Applanix AMS.
Provide technical support and advice to customers, sales representatives, a...Show moreLast updated: 30+ days ago
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Juventus ConsultingNorth York, Ontario
CA$40.00 hourly
Full-time
We are looking for an Intermediate desktop Support Analyst to help upgrade PCs from Windows 7 to Windows 10.So essentially imaging PCs and delivering them.
Windows 7 and Windows 10 in depth knowledg...Show moreLast updated: 30+ days ago
Technical Support Analyst
TalizeNorth York, ON, CAN
CA$27.00–CA$30.00 hourly
Full-time
Support Centre, 67 Alexdon Road, Unit A, North York, Ontario, Canada Req #1246 Friday, August 16, 2024.Talize is a proudly Canadian owned and operated for-profit thrift retailer.At Talize, we aspir...Show moreLast updated: 30+ days ago
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Highbrow LLCNew York, NY, or Toronto, ON
CA$48.25 hourly
Full-time
Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.Level 2 support of Client business line Cloud Infrastructure including PaaS / IaaS / Cont...Show moreLast updated: 30+ days ago
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Venterra RealtyRichmond Hill, Ontario
CA$65,000.00–CA$70,000.00 yearly
Full-time
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Classroom IT Support Assistant
York University, Ontario, Canada
CA$24.22 hourly
Temporary
The Classroom IT Support Assistant is responsible for providing technical support with various classroom technologies to facilitate the teaching of in person and hybrid classes under the direction ...Show moreLast updated: 30+ days ago
IT Help Desk Support / Office Admin
Winters Technical StaffingWoodbridge, Ontario
CA$20.00–CA$25.00 hourly
Full-time +1
IT Help Desk Support / Office Admin.As an IT Help Desk Support / Office Admin, you will be working in a dynamic, fast paced environment and responsible for : .
Providing technical support and customer s...Show moreLast updated: 30+ days ago
Our client is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
Job Summary
Our client is looking for an IT Level 2 Support Analyst for a one-year contract (Hybrid) to join a fast-paced
Support team and be responsible for the resolution of various incidents on client desktops and associated applications.
Provide advanced troubleshooting and technical support for desktop, applications such as Outlook, SharePoint and other software-related issues escalated from Level 1 support.
Diagnose and resolve hardware and software issues for end-users, ensuring minimal downtime.
Collaborate closely with Level 1 support teams to guide them in resolving complex issues and to identify recurring problems.
Escalate unresolved issues to Level 3 support, working with specialized teams to find permanent solutions for complex technical challenges.
Maintain detailed documentation of support activities, issue resolution processes, and system configurations.
Leverage existing knowledge-based articles to expedite troubleshooting processes
Monitor system performance and identify areas for improvement, implementing necessary changes to enhance system reliability and user experience.
Required skills and experience
3+ years of experience in IT support, with a focus on supporting desktop and end user applications
Knowledge of ServiceNow ticketing platform is a must with experience in using incident management modules.
Experience troubleshooting Electronic Faxing Products such as RightFax, SharePoint
Administration (2013 / 2019 / Online) & Microsoft Office applications
Strong knowledge of Windows operating systems, including configuration and
administration.
Experience with Active Directory, Office 365, and remote desktop support tools.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills, with the ability to explain technical concepts to non-technical users.
Experience working in a fast-paced, multi-site environment with support capabilities.