Customer Support Analyst
N. Harris Computer Corporation - CADOntario, Canada30+ days ago
Salary
CAD40000–CAD50000 yearlyJob type
- Remote
- Full-time
Job descriptionAt least three years of prior support experience Proficiency with Microsoft Office products Ability to handle customer inquiries, requests, and complaints in an efficient, effective, and professional manner Excellent troubleshooting and analytical problem-solving skills Excellent oral and written communication skills Highly developed organizational skills and time management ability Ability to work independently on assigned projects, as well as in a team atmosphere Highly motivated, flexible, adaptable nature Able to deal with different personality styles Ability to learn quickly in a fast-paced, challenging, and ever-changing environment Excellent computer skills, knowledge of computer hardware and commonly used office software such as Microsoft Office Suite Prior bookkeeping or accounting experience is a plus Patient, enthusiastic, customer focused attitude. Ability to multitask
Customer Support Analyst
CityView - Remote
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer support.
The starting base salary for this role is budgeted between $40,000-50,000 / year based on experience.
Responsibilities :
- Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
- Manages bug fixes and software enhancements.
- Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
- Recognizes issue with code, but escalates to development.
- Provides technical leadership and training for lower level support specialists.
- Receives requests for computer technical assistance and problem resolution from company employees.
- Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
- Exercises sound professional judgment in analysis of problem in order to : (1) attempt hardware / software solution by phone, or (2) decide proper level of maintenance required to solve problem.
- Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
- Other duties as assigned.
Qualifications :