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Account Analyst (Billing & Customer Service).Explore an exciting opportunity in the insurance sector for our client, where you will contribute to customer billing support, resolve inquiries, an... Show more
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Account Analyst (Billing & Customer Service)
Explore an exciting opportunity in the insurance sector for our client, where you will contribute to customer billing support, resolve inquiries, and help deliver a seamless service experience. Join a dynamic environment that combines customer interaction, problem-solving, and collaboration within a fast-paced setting.
What is in it for you:
• Hourly salary of $19.15.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Hybrid position with 3 on-site days per week, subject to change.
• Approximately 2 weeks of on-site training.
• Rotating shifts within call centre hours.
• Monday to Friday operating hours: 8:00 am to 8:00 pm.
• Saturday operating hours: 8:30 am to 4:30 pm.
Responsibilities:
• Handle approximately 50 inbound billing-related calls per day.
• Provide customer service support to licensed insurance advisors, contact centre staff, insurance branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Support inbound billing inquiries.
• Communicate clearly, effectively, and empathetically with customers by telephone and email to resolve issues.
• Interpret customer needs and respond appropriately and professionally.
• Gather relevant information systematically to support customer inquiries and facilitate seamless interactions.
• Take ownership of customer relationships through service and commitment to follow through on inquiries.
What you will need to succeed:
Required qualifications
• 1-2 years of experience in a contact centre environment.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing software.
• Proficiency with Microsoft Excel.
• Proficiency with web-based programs.
• Proficiency with Windows applications.
Preferred qualifications
• Experience in the insurance industry.
• Experience in the banking industry.
Soft skills
• Clear and concise communication skills.
• Strong interpersonal skills.
• Ability to multitask in a fast-paced and evolving environment.
• Strong problem-solving skills.
• Ability to analyze and resolve customer concerns.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
