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Home advisor • delta bc
- Promoted
Service Advisor
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Robert HalfRichmond, BC, CA- Permanent
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The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations.
Key responsibilities :
- Team Management :
Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality.
Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs.
Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites.
Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary.
Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery.
Identify opportunities to streamline service operations, improve efficiency and reduce costs.
Soft skills :
Proficient with the following computer related tools :
Other specialized skills :
Please refer to job order number 05060-0013169080
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.
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