Guest relations manager Jobs in Vancouver, BC

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Human resources
Job posting ID: 8392

​Employment status: Regular full-time

Classification: PTS
Salary/Rate of pay: $89,894 - $108,493

Application deadline: Until position is filled

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About this role

Canadian Blood Services is looking for a Regular, Full-time Senior. Consultant, Employee Relations to join our dynamic Employee Relations team to support our operations in British Columbia and Manitoba.

Reporting to the Associate Director, Employee Relations, the Senior Consultant provides a wide range of labour and employee relations services which include negotiating collective agreements, overseeing grievance/arbitration, tribunal and Labour Board matters, and providing expert advice to both front-line and senior business leaders you can help shape the future of the national blood system in a highly regulated, complex and changing organization with over 35 collective agreements in nine provincial jurisdictions, you will never stop learning and growing, or ever want for interesting and challenging work.

Formula for Success

• Harnessing your skills in Collective Bargaining process, prepare and obtain support for management proposals and counter proposals for a portfolio of bargaining groups. Responsible for the negotiation of all matters such as working conditions, wages, health and welfare benefits. Ensure that proposals are in line with the national mandate and overall strategic direction of the organization.
• Using your organization skills, compose and sign all official correspondence. Maintain records of negotiations and all related communications, and prepare status reports as required. Inform management on progress of negotiations
• Leveraging your superior research skills, analyze the collective agreements and research reference documents, labour legislation, labour market conditions, prevailing union and management practices, and provincial settlements for use in the review of current contract provisions and proposed changes.
• Drawing on your expertise in Employee relations, provide advice and guidance on grievances (including arbitrations), disciplinary issues and general issues regarding applicable labour legislation. Responsible for drafting and has authority to execute Minutes of Settlement and Memorandum of Understandings, as appropriate.
• Utilizing your business acumen assist the Associate Director, Employee Relations & HR Operations in the development of labour relations strategies to foster a positive employee and labour relations environment and to meet the future needs of the organization.
• Leveraging on your knowledge of employment legislation, provide direction on the interpretation and administration of agreements, terms and conditions of employment, labour legislation, and Corporate policies and procedures.
• Using your ability to adapt to changing needs, Identify the requirement for new or revised employee-related policies. Research and develop new / revised policies ensuring consultation with appropriate stakeholders. Develop implementation, communication and educational material as required and train HR Managers on changes.

Desired Education & Skills

• Post secondary level education in a relevant discipline from a recognized academic institution, preferably an Undergraduate Degree in Labour/Industrial Relations.
• A professional Certification in Human Resources management, e.g., CPHR (or working towards a certification) is an asset.
• Five years of progressive Labour Relations experience including experience as a spokesperson in collective bargaining.
• Superior communication and interpersonal skills along with the proven ability to exercise sound judgment, tact, and discretion.
• Advanced knowledge and demonstrated ability in dispute resolution, investigative methods, as well as negotiation, mediation and facilitation.
• Ability to analyze complex problems in a potentially adversarial climate.
• Extensive knowledge of employment and labour-related legislation, labour relations jurisprudence, principles, and practices, as well as working knowledge of the latest trends, developments and practices in Human Resources management.
• Demonstrated ability to develop individual relationships with a wide variety of internal and external stakeholders including lawyers, mediators, union leaders, internal business leaders, and HR Managers by establishing credibility and trust.
  

What we offer you

• 4 weeks' vacation
• Annual performance award up to 8%
• Comprehensive group health, dental and vision benefits for you and your family
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources
  

What you can expect

• This role will support the bargaining units in British Columbia and Manitoba. This role will work in a hybrid environment at one of Canadian Blood Services locations in Vancouver or Winnipeg or can also be based in Ottawa at our head office with requirements to be on-site 40% of the time/2 days a week.
• Travel is required to attend meetings as and when required.
  

If you are motivated by performing challenging work at the highest level, you will love it here. It’s a great place to be challenged in an environment that allows you to continually learn, grow, and thrive. Our team is driven to be the best by focusing quality and detail. We have high expectations, challenge and support one another to meet them, and have fun while we do it. Your colleagues will welcome you as a professional and a person. They will be as motivated to support you as they will be to learn from and about you. Your leaders will be accessible and approachable. They will dedicate themselves to your success through their time, expertise, and resources focused on your development. Every day you can feel the satisfaction of being the best, surrounded by people who want the same things you do, doing work that matters.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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