Posting Details
Job Details
Description
Build a rewarding career with Steinbach Credit Union
Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For more than 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.
Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our .
An exciting opportunity awaits!
We have an exciting opportunity for a Director, Loan Administration to join our Lending Administration team. This critical leadership role is responsible for translating organizational strategy into operational excellence across loan and centralized processing administration. The Director will lead the development and execution of operational plans, deliver strong business results, and build and lead high‑performing teams. This role also ensures adherence to regulatory, policy, and internal control requirements while driving continuous improvement and operational effectiveness.
Specific Responsibilities
- Translate corporate strategy into clear operational plans that drive results across loan and centralized administration.
- Partner cross‑functionally to set priorities, allocate resources, and deliver efficient, member‑focused outcomes.
- Lead, mentor, and develop departmental leaders, fostering accountability, engagement, and high performance.
- Establish and monitor performance metrics; proactively identify risks, resolve issues, and escalate as required.
- Provide leadership for change initiatives, ensuring clear communication and effective execution across teams.
- Ensure administration services are delivered efficiently, consistently, and in compliance with internal policy and regulatory requirements.
- Maintain oversight of operational controls, including appropriate segregation of duties and risk mitigation practices.
- Collaborate with stakeholders to establish and manage service level agreements (SLAs).
- Act as a liaison between administrative and sales‑focused teams to align service standards, metrics, and goals.
- Leverage data and reporting to identify process gaps, root causes, and continuous improvement opportunities.
- Participate in budget development and operational planning, ensuring fiscal accountability.
- Ensure compliance with applicable regulatory requirements, including FINTRAC, CRA, CIRO TPR, Payments Canada, and other relevant regulatory bodies.
- Monitor external trends and regulatory changes, supporting sustainable business growth and operational readiness.
Qualifications
- Bachelor’s degree in finance, accounting, or a related field, or an equivalent combination of education and experience.
- 7–10 years of progressively responsible experience in a related role.
- Demonstrated training and experience in regulatory compliance, risk management, and credit adjudication.
- Proven leadership experience with a strong track record of people management and team development.
- In‑depth understanding of lending systems and applicable regulatory requirements.
- Strong knowledge of credit union or financial institution operations.
- Experience leading operational planning, execution, and change initiatives.
- Effective conflict resolution and stakeholder management skills.
- Excellent communication and interpersonal abilities.
- High attention to detail, accuracy, and quality.
- Strong problem‑solving skills with the ability to adapt in a dynamic environment.
How we'll reward you
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:
- Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
- Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
- Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance
- Free parking at all locations
Accessibility and inclusivity
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
Closing Date: May 10, 2026
We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications