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Gatestone & Co. IncMontréal, Canada, United States
9 days ago
Job type
Full-time
Job description
Salary: $41,600 - 41,600 per year
Requirements:
Prior experience in customer service in retail, sales, or call center environments
Strong communication and customer service skills
Professional demeanor in business interactions
Ability to work independently and exceed expectations while contributing to team success
Excellent organizational skills and multitasking abilities, with adaptability to changing priorities and challenging situations
Positive, can-do attitude with a client-focused approach, handling difficult situations with integrity, empathy, and sincerity
Familiarity with computer systems, networks, and technical components, including LAN setups, cable television installations, Internet applications, and browsers; prior experience is a plus, though training will be provided
Comfort in resolving technical issues patiently with customers over the phone
Flexible to work in various shifts as needed
Responsibilities:
Provide technical support and troubleshooting advice for network, internet, cable, satellite, digital phone, and computing issues
Communicate electronically and via phone with customers experiencing technical difficulties to identify and document encountered issues
Diagnose and resolve technical problems faced by customers
Consult internal software, tools, and guides to research customer issues and implement solutions
Document customer records with problem history and solutions for use by other technical support representatives
Deliver exceptional customer experience while adhering to support guidelines
Educate customers on maximizing the benefits of company products and services, looking for opportunities to enhance our business and elevate the customer experience
Promote and sell features, advantages, and benefits of company products and services to clients
Utilize time management and multitasking skills to maintain high service levels
Carefully document interactions with customers and escalate potential service issues
Identify opportunities to enhance customer service levels
Provide feedback to management teams to improve the environment and perform various other tasks as needed
Technologies:
Support
LAN
Network
More:
Founded in 1926, we at Gatestone have led the way in delivering outstanding outsourced customer contact services and business process outsourcing to world-class organizations, including Fortune 500 companies. Join our Gatestone team for a rewarding and dynamic career! We prioritize customer experience in everything we do. We work seven days a week, from 6:00 AM to 1:30 AM, offering flexible schedules and a starting pay of $20.00 per hour. We celebrate an accessible work environment and provide individual accommodations for qualified candidates with disabilities during the recruitment process.