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Director of customer service Jobs in Surrey, BC

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Director of customer service • surrey bc

Last updated: 11 hours ago

Customer Service Representative

BMOBurnaby, British Columbia, Canada
CA$34,750.00 yearly
Part-time

Retail Banking Sales & Service.NOTE: Part time role, Minimum of 18.Candidates should be flexible to work within branch hours and available for 3-5 days per week.Fluency in English and Cantonese/Man... Show more

Remote Customer Service Specialist

ForgeFitSurrey, BC, CA
Remote
Full-time
Quick Apply

Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote   Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitnes... Show more

Director of Sales - Geopositioning West (Surrey)

BrandtSurrey, CA
Full-time

Brandt is currently seeking a Director of GeoPositioning Sales for Western Canada.In this exciting role, you will be responsible for working closely with each of our divisions in helping the teams ... Show more

 • New!

Customer Service Representative - Remote

Tim's FinancialPitt Meadows, British Columbia
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

(Remote) Director of Support and Managed Services

N. Harris Computer Corporation - CADBurnaby, British Columbia
CA$90,000.00 yearly
Remote
Full-time

Cayenta, a division of Harris; is seeking a Director of Support and Managed Services who will join its management team.The individual selected for this role will be a highly energetic self-starter ... Show more

Director of Resident Programs | Permanent, Full-Time

Hawkins StPort Coquitlam, BC
CA$50,000.00 yearly
Full-time
Quick Apply

Director of Resident Programs Permanent Full-Time.Nicola Lodge Community, Port Coquitlam, BC.Salary $50,000-$65,000 (BC ONLY).This position is for an existing vacancy.At Sienna Senior Living, our c... Show more

Customer Service Representative

T.K. GraphicsSurrey, British Columbia, Canada
CA$45,000.00 yearly
Full-time
Quick Apply

Are you ready to take on a dynamic role where your communication skills and attention to detail make a real impact?.Graphics, our Customer Service Representatives are at the heart of our operations... Show more

Customer Service Specialist

Convoy SupplyCoquitlam, BC
Full-time

Experience assisting customers with product procurement - preferably in the building supply and/or construction industry.Problem solving skills with a natural ability to respond quickly and accurat... Show more

Delivery Station Customer Service Associate

Amazon.com.ca, ULCBurnaby, British Columbia, CAN
Full-time

At Amazon, our mission is to be Earth’s most customer-centric company.To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand ... Show more

Customer Service / Benefits Advisor (Work from home)

AO Globe Life - Simonne LeBlancBurnaby, BC, CA
CA$70,000.00 yearly
Remote
Full-time
Quick Apply

Remote Employment Type Full-Time Benefits Offered Dental, Life, Medical, Retirement, Vision Compensation CA$70,000 to CA$100,000 per year can be made Why Work Here?.Join us to be part of a win-win ... Show more

Customer Service - Vietnamese Speaking Game Presenter (No experience required)

Evolution AmericasBurnaby, British Columbia, Canada
CA$24.75 hourly
Full-time

We are now looking for Vietnamese Speaking Game Presenters who want to work in a fast-paced and social work environment.As a Game Presenter, you will spend most of your working day in front of the ... Show more

Assistant Director of Wellness

2245 Kelly AvenuePort Coquitlam, BC
CA$55,451.00 yearly
Full-time +1
Quick Apply

Assistant Director of Wellness.Aspira Astoria Retirement Living - Port Coquitlam, BC.This posting is for a new vacancy.At Sienna you won’t just fill a position; you will build lasting relationships... Show more

Director of People and Culture

Highbridge Human CapitalBurnaby, BC, CA
CA$100,000.00 yearly
Full-time
Quick Apply

Garibaldi Glass is a Canadian and privately-owned architectural glass fabrication facility serving local and international markets.Since 1966, Garibaldi Glass has grown to become the premier source... Show more

Customer Service Agent - Fully Remote

American Income Life Insurance Companysurrey, BC, CA
Remote
Full-time
Quick Apply

We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years!.The Company is expanding in our territo... Show more

Right of Way Service Representative

FortisBCSurrey, BC, CA
Full-time

Employment Status: Full-Time Regular.Short-term Incentive Eligible: No.Posting End Date: Open until filled.As the province’s largest energy provider with more than 100 years of knowledge and experi... Show more

Bilingual Customer Service Representative (Eng/Fre) Remote

BGISSurrey, BC, Canada
Remote
Full-time

BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the servic... Show more

Customer Service Representative

Handyman Connection of Metro Vancouver, BCBurnaby, BC, CA
CA$16.00 hourly
Full-time +1

Handyman Connection of is locally owned and operated.We are a well-established home improvement company dedicated to excellent customer service and quality workmanship.We are a fast paced local of... Show more

Remote Customer Service Sales

HMG CareersNew Westminster, British Columbia
CA$69,000.00 yearly
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Member Service Representative (sales & service)

Fitness WorldCoquitlam, BC
CA$70,000.00 yearly
Full-time

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.Fitness World does not offer remote roles — all recruitment is conduc... Show more

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The cities near Surrey, BC that boast the highest number of director of customer service jobs are:
Customer Service Representative

Customer Service Representative

BMOBurnaby, British Columbia, Canada
10 days ago
Salary
CA$34,750.00 yearly
Job type
  • Part-time
Job description
Application Deadline:

07/30/2026

Address:
3778 Grand Promenade

Job Family Group:

Retail Banking Sales & Service

NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week.

Fluency in English and Cantonese/Mandarin preferred.

This role requires availability from Monday to Saturday.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and customer inquiries.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Escalates complex or unresolved customer situations to managers as required.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer's experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall customer experience.
  • Contributes to business results and the overall experience delivered.
  • May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.
  • Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).
Salary :

$34,750.00 - $47,250.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: ://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at ://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.