Director of customer service Jobs in Gatineau, QC
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Director of customer service • gatineau qc
Last updated: 7 hours ago
With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve customers.Let’sDeliver Better™, Together.
Under the general direction of the Executive Vice Pre...Show moreLast updated: 20 days ago
Are you looking for a stable and rewarding career where you can make a real difference? We’re hiring Relocation Advisors to be the primary point of contact for Canadian Armed Forces members and the...Show moreLast updated: 30+ days ago
The Director of Sales is the leader of a selling team comprised of Territory / Regional Sales Managers and is accountable for achieving the regional sales and profitability goals.This role provides d...Show moreLast updated: 30+ days ago
With a commitment to innovation and service excellence, were rethinking the last mile to better serve customers.Under the general direction of the Executive Vice President, Sales and Operations, th...Show moreLast updated: 21 days ago
Location : Ottawa, Ontario | Reports to : CEO.About Rebel Rebel has been helping people claim their corner of the internet since 1999.
We’re on the cusp of a major rebuild with a modern stack, cleaner...Show moreLast updated: 9 days ago
Director of Sales - Canada (Player-Coach Role).Hybrid - Canada (Preference for Toronto or Ottawa area).Group, an independent software company within the Harris Computer portfolio, is a global leade...Show moreLast updated: 30+ days ago
Location : Ottawa, Ontario Reports to : CEO About Rebel Rebel has been helping people claim their corner of the internet since 1999.
We’re on the cusp of a major rebuild; modern stack, cle...Show moreLast updated: 30+ days ago)
National Association of Career Colleges (NACC).Ottawa or Toronto (hybrid); other locations in Canada considered.The National Association of Career Colleges (NACC) is the national voice of regulated...Show moreLast updated: 7 hours ago
Our client, a national leader and well‑respected consulting firm, is seeking a hands‑on Director of Finance to join their management team on a full‑time, permanent basis.
Reporting to the CEO, the D...Show moreLast updated: 9 days ago
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago
Position : Director of Finance – Real Estate / Property Management.REITs and Limited Partnerships.This senior leadership role is both.
The successful candidate will serve as a key liaison between int...Show moreLast updated: 30+ days ago
At RBR, we’ve been designing cutting‑edge instruments to measure our blue planet for more than 50 years.Built to withstand some of the harshest environments on Earth, our instruments are deployed f...Show moreLast updated: 25 days ago
On-site $130-$150k LOTS OF PERKS.Our well established, mission-driven organization is looking for a solution-oriented, forward-thinking Director of Finance to help in leading its next stage of grow...Show moreLast updated: 13 days ago
Reporting to the General Manager, the Food Service Director will be responsible for overseeing the daily foodservice operation in a business dining account.
The Food Service Director will be respons...Show moreLast updated: 1 day ago
Get AI-powered advice on this job and more exclusive features.Blue Shock Executive Search provided pay range.This range is provided by Blue Shock Executive Search.
Your actual pay will be based on y...Show moreLast updated: 24 days ago
The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies.The Customer Service ...Show moreLast updated: 6 days ago
Spoonity is on a mission to redefine customer engagement through smart, data-driven loyalty and gift card solutions tailored for the hospitality industry.
We empower brands to grow by transforming e...Show moreLast updated: 30+ days ago
About RBR : Making waves since 1973.At RBR, we’ve been designing cutting-edge instruments to measure our blue planet for over 50 years.
Built to withstand some of the harshest environments on Earth, ...Show moreLast updated: 30+ days ago
Making EVERY Moment Matter™ for those who call our Residence home.We’re looking for a compassionate, team-oriented Assistant Director of Care who is driven to make meaningful connections and a posi...Show moreLast updated: 30+ days ago
Customer Service Director
GoFor DeliversOttawa, ON, CAFull-time
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Hennessy CollectiveGatineau, Outaouais, CAFull-time
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Responsive Health ManagementOttawa, ON, CAFull-time
Customer Service Director
GoFor DeliversOttawa, ON, CA20 days ago
Job type
- Full-time
Job descriptionOutbound communications Dispatching Claims Management Driver Communications Customer Reporting Establish, maintain, train and evolve the sales processes in use at GoFor to enable sales team productivity and accurate forecasting. Establish, maintain, train and evolve the operations processes in use at GoFor to enable operations team productivity. Apply and evolve the specific technologies in use at GoFor to both increase customer experience and increase operational efficiencies. These applications include OnFleet, Ada, Salesforce.com, Tableau and the ability to quickly understand GoFor’s custom delivery environment. Create a method to detect patterns in sales and operations behaviour or performance, and solicit ways to improve any issues in a positive and constructive way. Maintain an accurate and current monthly set of dashboards that present the overall health of the Company, which includes : Revenue On Time Delivery Etc. Work with sales and operations leadership to develop organizational and support of individual goals. Manage several complex projects simultaneously that involve technology implementation and adoption along with business process changes. Provide strong leadership by promoting the mission and values of the organization both internally and externally. Manage the activities and performance of direct reports (if any). Manage assigned budgets while consistently seeking revenue and cost optimization. A Bachelor’s Degree from a recognized post secondary institution A systems thinker who has a demonstrated ability to refine and implement sustainable and scalable sales processes. Excellent project management and interpersonal skills Strong business acumen with a thorough understanding of financial systems and processes Minimum 3 years’ working experience in project management, program management and process design with a minimum of 5 years work experience overall Proven ability to identify and lead growth enabling initiatives Thorough knowledge and understanding of ADA AI Thorough knowledge of OnFleet Dispatching Thorough knowledge of Salesforce.com for both Customer Service Management and Sales Forecasting Moderate understanding of Tableau reporting and dashboards Prior sales operations experience is a definite asset. Possess the following personal qualities : integrity, creativity, high standards, commitment, ethical values, and achievement oriented. Excellent organizational, strategic, planning and implementation skills. Excellent communication skills, writing, speaking and presenting. Able to build and maintain lasting relationships with key business partners and employees. Proven team management and leadership skills to achieve top performance. Able to create realistic schedules and meet deadlines under stress and interruptions. Confident with decision making. Understanding of financial reports including budgetary guidelines and expenditures. Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, Adobe products and e-mail required. High level of critical and logical thinking, analysis, and / or reasoning to identify underlying principles, reasons, or facts.
About Gofor Delivers Inc.
Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care and collaboration. With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve customers. Learn more at www.deliverbetter.com. Let’sDeliver Better™, Together.
General Summary
Under the general direction of the Executive Vice President, Sales and Operations, the Customer Service Director is responsible for reducing customer friction across all facets of the organization. Customer friction can take the form of friction in the sales process, friction in the operations processes, friction in the customer service processes or friction between GoFor groups that have a negative impact on the customer (i.e. customer service and Dispatch, Customer Service and Sales, etc.). In addition, this role will be responsible for understanding and improving all internal processes that have an effect on customer experience, such as dispatching, claims processing, etc. This role will strive to ensure that all sales and operations staff are successful in their day-to-day activities. In parallel, the Manager, Sales Operations and Customer Experience will ensure that there is a timely and accurate reporting forecast for revenue from all current and prospective accounts and that sales processes are well thought through, trained, and followed by each and every resource on the sales team. As well, the role will ensure that there is timely and accurate operational reporting (e.g. On Time Delivery) and market based reporting to provide timely and accurate information to all internal and external stakeholders. The Manager, Sales Operations and Customer Experience is expected to create and publish a comprehensive set of analytics (dashboards and / or reports) that measure all aspects of the sales funnel, sales performance, operations performance, customer performance and market performance and make recommendations to help improve success of the team.
Primary Duties and Responsibilities
- Establish, maintain, train and evolve the customer facing processes in use at GoFor to provide customers with excellent customer experience, including but not limited to :
Inbound customer requests
Sales funnel
Qualifications & Skills
Working Conditions
The Director, Sales Operations and Customer Experience works in an office setting must be able to travel throughout the US and Canada, as required.
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