Digital marketing Jobs in Bridgewater, NS

Senior Client Success Manager

Department : Client Services

Employment Type : Full Time

Location : Canada

Reporting To : Daniel Rahmon

Compensation : $80,000 - $95,000 / year

Description

Who We Are

At Clever Digital Marketing, we are a dynamic powerhouse of digital marketing experts and advisors committed to growing large-scale home improvement organizations by fueling top-line revenue growth. Through our paid advertising and strategic advising, we've bridged the gaping void in the industry that lacked a highly profitable digital lead vendor. Our constant innovation has allowed us to establish a prominent presence in this space. In less than 2 years, we partnered with over 55 large-scale home improvement organizations across the USA.

In the midst of this rapid growth, we are searching for a Director of Client Services to take ownership of the organization's Client Portfolio success by leading the strategic and tactical needs to scale our client relationships and CS team to greater heights and help Clever Digital Marketing become North America's most respected marketing firm for home remodeling companies.

The north star metric of the Client Success team is maximizing client lifetime value. Due to our unique positioning in the home improvement market with large-scale companies, the Client Success team at Clever is uniquely positioned as a true integrated client partner. We act as strategic advisors and consultants, guiding clients through various business optimization strategies and working with them to scale lead generation efforts. Over the last 2 years, we have grown select key accounts from our minimum $20,000 per month in spend to well over $1,000,000 per month, incorporating a large percentage share of our clients' monthly marketing spend.

Clever is deeply trusted and respected, positioned as a leader in the industry. Our clients rave about us for several reasons : our innovative strategies, our "can do" attitude, and our intense desire to win. We have long-lasting, significant partnerships across North America with extremely loyal clients, positioning Clever as the "secret weapon" of over 80 large-scale home improvement companies. Remarkably, 86% of our new clients over the last year came from client referrals and scales, demonstrating our focus on growing existing business with a strong lifetime value. Notably, we don't have a sales team, emphasizing our commitment to delivering exceptional value and growth through our existing client relationships.

As a Senior Client Success Manager at Clever Digital Marketing, you take the formal meaning of a client's success to another level. You will build a strategic and personal relationship with your clients, allowing for expansion. You are in a well-respected position and a key player in the success of both our clients and our company. Your contributions will be highly respected and valued, as you are the driving force behind the expansions and churn of our clients.

You will expertly manage and nurture client relationships, using your consultative approach and operational expertise to identify growth opportunities, address any issues that arise, and guide clients toward achieving their business objectives. Through our internal training modules, you will develop a wealth of knowledge to enhance your levels of communication with clients, allowing you to serve them with better / more accurate recommendations. You will be responsible for learning adept marketing terminology to communicate effectively.

• Please note, that we are a team of A players looking to grow with other A players in our fast-growing performance marketing agency. We welcome all like-minded, growth-oriented individuals to apply for the position!

Key Responsibilities :

Operational Excellence in Client Success Department : Play a key role in building and maintaining efficient systems, processes, and procedures within the Client Success Department, guaranteeing consistent quality in work output.

Skills, Knowledge, and Expertise

Benefits