A&W Restaurants in Prince Rupert, BC, is seeking a Restaurant Manager for our new location at Third Avenue & McBride Street.
Total Potential Compensation: $73,300 annual (includes, Vehicle & Cell phone Allowances, Bonus, Profit Sharing, Northern Living Allowance, Group Benefits) Base Salary: $54,000
Benefits which include an extensive single or family Medical/Dental Benefit comprised of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, VisionCare, Basic and Optional Life, AD&D, along with an optional Group RRSP.
The McMurray Group is a franchise company with A&W restaurants extending across Western Canada. Our working environment is based on respect and listening. Everyone's efforts and results are recognized and celebrated.
Hours per week: 40
Language: English
Education: Secondary School Certificate or equivalent
Experience: 3-5 years of experience in restaurant food industry in a Supervisory/Management role.
ROLEThe Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team, and ultimately, the growth and profitability of the business.
RESPONSIBILITIESOperations
- Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.
- Oversee weekly P&L performance including cost of goods, labour costs, and operating expenses.
- Maintain A&W operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.
- Ensure compliance with WorkSafeBC, public health, and provincial employment standards.
- Develop and manage staff scheduling to meet labour targets and support smooth operations.
- Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.
- Foster a positive workplace environment and team morale.
- Monitor and enforce adherence to health and safety regulations and food safety standards.
Human Resources
- Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
- Address performance issues, coach team members, and terminate employment when required.
- Provide leadership development, mentoring, and succession planning.
- Lead restaurant meetings and support effective communication.
- Ensure payroll and scheduling practices comply with employment standards.
- Promote a safe, healthy, inclusive workplace.
- Document critical incidents and report appropriately.
- Ensure monthly Health & Safety meetings are completed, documented, and followed up.
- Maintain strong knowledge of HR policies and ensure consistent application.
Financial
- Complete daily, weekly, and period-end accounting and administrative tasks accurately and on time.
- Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.
- Apply cash, food cost, and labour cost controls to ensure profitability.
- Achieve financial targets by managing controllable costs and optimising operations.
- Forecast sales volume and adjust strategies to meet budget and growth targets.
- Monitor revenues and adjust procedures when appropriate.
Customer Service
- Ensure cleanliness, sanitation, and safe food‑handling practices throughout the restaurant.
- Maintain high guest satisfaction through effective staffing, preparation, and leadership.
- Oversee local marketing initiatives and community engagement.
- Address guest incidents and complaints using effective service recovery.
- Ensure team appearance, behaviour, and professionalism meet A&W standards.
- Monitor guest feedback trends and adjust strategies as needed.
- Resolve customer concerns and ensure compliance with health and safety regulations.
QUALIFICATIONS & REQUIREMENTS- Strong interpersonal, communication, and leadership skills with supervisory experience.
- Expertise in all restaurant positions and operating systems.
- Thorough knowledge of standard Restaurant Operating Systems and Standards.
- Strong ability and interest in developing others.
- Ability to complete accounting tasks and manage administrative responsibilities.
- FOODSAFE Level 1 required; Level 2 preferred.
- Basic or Intermediate First Aid certification.
- High school diploma or equivalent; hospitality training an asset.
- Proficiency in POS systems, Windows 11, and Microsoft 365 Business.
COMPETENCIES- Leadership & People Development: Ability to inspire, coach, and develop team members.
- Operational Expertise: Strong understanding of restaurant systems, standards, and regulatory requirements.
- Financial Insight: Ability to manage budgets, analyze P&Ls, and control costs.
- Customer Focus: Commitment to delivering positive guest experiences.
- Decision-Making: Ability to make sound decisions under pressure.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to identify issues, assess risk, and implement solutions.
WORKING CONDITIONS- Fast‑paced food service environment.
- Standing for extended periods; occasional lifting up to 25 lbs.
- Repetitive motion and lateral stepping for extended periods.
- Flexible availability including evenings, weekends, holidays, and emergencies.
- Responsible for full restaurant oversight during operating hours.
Posted: February 13, 2026
