Desktop support Jobs in Quebec City, QC

Hi Hope You are doing well |We have an urgent below position .If you are interested please share your updated resume with the rate expectation.Job Title : Desktop SupportLocation : La Tuque, Quebec_OnsiteJob Description : Must have : -French speaking mandatoryRelevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred)Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)Others : Excellent Communication in English and French– soft skills (read, write & speak) Skillset

• Ability to perform On-Call Support during Off-Office hours (5 : 00 PM to 8 : 00 AM), Sat / Sun and Public Holiday in case of P1 / P2 Ticket or any scheduled activity. (Overtime will be taken care).
• Travel to the Near By Site in case of a need (Mileage will be taken care).
• Work from Office Daily (No WFH)
• Ability to disconnect / reconnect computer workstations, peripherals, and phone equipment
• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• Safely move equipment point to point using wheeled carts and vehicles
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software and troubleshoot
• Working knowledge of Microsoft Active Directory and GPO
• Strong customer service skills
• Strong troubleshooting skills
• Significant, demonstrated experience with Microsoft Windows operating systemso Clients : Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98o Servers : 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the Microsoft Office Suite : o Word, Excel, PowerPoint, Outlook configuration issues with Exchange
• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
• Strong software installation and support skills
• Disciplined, systematic problem solving skills required Thanks and Regards MANMOHAN SINGH Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE-19702 Direct No : 13022869851 : EXT : 134 Email : [email protected]