Desktop support Jobs in Etobicoke, ON

The RE / MAX, LLC Enterprise Support Department is seeking an experienced Desktop Engineer I to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis.

Essential Duties :

• Configure and deploy workstation solutions and enhancements
• Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers
• Manage Inventory of company assets (Laptops, Monitors, Headsets)
• Troubleshoot, resolve and document end user help requests for desktop, laptops and printers
• Configure and manage user accounts in Active Directory and Exchange
• Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
• Create and maintain desktop documentation
• Conduct research on software and system products
• Update requests in the Service Desk application including customer contact information, work logs, and knowledge base data Qualifications & Skills :
• ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or Microsoft Modern Desktop Administrator Associate
• 2+ years of relevant work experience in a Mac and Windows desktop support role
• 2+ years Customer Service Experience in an IT Support environment
• 2+ years' experience troubleshooting or supporting Microsoft applications
• Experience managing accounts and groups in Active Directory
• Experience installing, troubleshooting, and maintaining peripherals
• Experience troubleshooting standard hardware issues and running diagnostics
• Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
• The ability to communicate and teach non-technical users a must
• Ability to demonstrate and implement technical solutions
• Ability to organize and manage multiple priorities
• Ability to prioritize and execute tasks in a high-pressure environment
• Solid project management skills
• Excellent written, oral and interpersonal communication skills
• Ability to conduct research into systems issues and products as required

Hire Range / Rate : 75,000 - $87,000 CAD

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education / certifications, or geographic location. The offer rate represents one component of the RE / MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

RE / MAX, LLC & Motto Mortgage