Data visualization • chateauguay qc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Perform euthanasia, necropsies, and tissue collection on laboratory animals in accordance with approved study protocols and animal welfare standards.Conduct thorough gross examinations and accurate... Show more
If you have a strong automotive aftermarket sales background and are looking for an amazing opportunity, .Competitive Salary Package starting at $95,000 + bonus!.Medical, Dental, and Vision Insuran... Show more
Dorval, QC | In-Office Job ID 10300.Our client is a Canadian staple within the chemical ingredients industry.Constantly evolving and finding innovative ways to grow, this is an organization that pr... Show more
Job Summary:</b><br data-end="271" data-start="268" /> We are seeking a skilled and reliable <b>Bender Operator</b> to join our team.The ideal candidate ... Show more
Job Type: Contract; 12 months contract.Job Location: Dorval, Quebec H4Y 1H1.Shift work mandatory (Rotational shifts: Days/Afternoons/Midnights).Offer foundational technical support in infrastructur... Show more
COGIR Immobilier has 16,000 passionate real estate employees who work day after day to offer the best service and a better quality of life to our clients.Our team manages more than 420 properties l... Show more
Location(s): Quebec City or Atlantic Provinces.Education Requirement: Red Seal Automotive Service Technician.Atlantic or Quebec City region.Nissan and Infiniti dealers daily to uncover vehicle qual... Show more
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You will be responsible for analyzing plans and specifications, preparing bids, and tracking costs related to projects.Your role is essential to ensure the profitability and competitiveness of our ... Show more
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Our client in the West Island is currently looking for a Retail Business Data Analyst to join their team.In this role, you will deliver in-depth data analysis and actionable insights to support bus... Show more
Spécialiste de sûreté - Centre de données (Centre de données, Sécurité CD, Sécurité Physique).Le service d’exploitation des infrastructures est à la recherche d’un spécialiste de sûreté de centres ... Show more
Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as t... Show more
Prepare animal rooms, supplies, and equipment for studies.Perform general animal husbandry, handling, room maintenance, dosing, and related procedures.Collect data for Toxicology and Safety Pharmac... Show more
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Reports to Snr Manager Talent Development & Culture.The Learning Partner acts as a strategic advisor and consultant to business leaders, partnering with departments to identify capability gaps, tra... Show more
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Nous recherchons une personne technique, structurée et orientée résultats pour prendre en charge nos systèmes TI et applications d'affaires.Ce rôle est fait pour quelqu'un qui aime comprendre rapid... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
