Data manager • laval qc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces ... Show more
We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team.This role is integral to elevating store performance... Show more
Tu veux faire partie d’une équipe incroyable? Si tu es une personne dynamique, très motivée et faisant preuve de leadership, et que tu t’intéresses à la vente au détail – nous voulons avoir de tes ... Show more
Business Development Manager / Responsable développement des affaires.Dans le cadre du développement de ses activités en Amérique du Nord, Gestal recherche un Business Development Manager / Respons... Show more
At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more
McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence.Nous sommes recon... Show more
From August 28 to September 28, 2026.DAY; MONDAY to FRIDAY - 09:00 to 17:00.CLSDS Collection Development, 480 ARMAND-FRAPPIER BLVD A/S COLLECTION DEVELOPMENT LAVAL H7V 4B4.Under the authority of th... Show more
Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform.Designed for municipalities, community centers, nonprofits, businesses, and recreation o... Show more
Project Manager in Construction.SAJO is in search of dynamic individuals for the position of.Education: A university degree or technical diploma in the areas of engineering, architecture, building ... Show more
JOB POSTING: Data Entry Clerk & Coordination Support temporary.Location: Saint-Laurent, QC (Industrial Sector).Join a well-established leader in the distribution of electrical accessories, batt... Show more
Our client is a major international player.They have specialized in the design of complex equipment for over 30 years.The Project Manager is responsible for coordinating, implementing, and monitori... Show more
Every day, our team of enthusiasts makes a difference to residents.The relationship of “human for human” is at the heart of our approach and corporate philosophy.Furthermore, the success experience... Show more
JSG CPA is looking for a candidate to join our growing team.We value our team members and offer an exceptional work environment and plenty of flexibility.At JSG CPA, our most valuable resource is o... Show more
This role ensures Quebec Dealers are supported by strong, well‑executed advertising and merchandising strategies, enabling alignment between provincial and national initiatives.The Quebec Merchandi... Show more
This includes ensuring compliance with HR-related legislation and regulations (e.PIPEDA, ESA, CNESST, WSIB) to mitigate legal risks and maintain non-union status where applicable.The role involves ... Show more
Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions.In C... Show more
Replacement, Permanent – full-time.Transport is at the core of modern society.Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future.If you seek to ... Show more
Assistant Sales Manager, for full-time employment.You will be working as part of our sales team, carrying out the following activities:.Maintaining SES’s customer database.Preparing and checking sa... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
