Customer support specialist Jobs in Whitby, ON

About Audi RED  Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility.  Audi RED aims to be the technology center of North America and eventually the globe for Audi’s digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions.    About the Role    The one Audi Digital Dealer (oADD) team is seeking a highly motivated Website Support Specialist with strong project management skills to oversee the migration of dealership websites to the oADD platform. These websites are complex and built on Adobe Experience Manager (AEM), requiring technical know-how, organizational expertise, and exceptional communication skills. The ideal candidate will be the linchpin between dealers and internal teams, ensuring seamless and timely migrations.  We are open to remote candidate's across Canada. Those outside of the EST Time zone will be required to work within. Responsibilities    Project Management :   Serve as the primary point of contact for assigned dealers during the website migration process.  Manage the end-to-end migration process, ensuring adherence to strict project timelines and deliverables.  Coordinate and communicate with internal stakeholders, including the integrations team, inventory team, content authors, and DNS management team.  Escalate risks or issues to leadership as needed to prevent project delays.  Dealer Communication :   Work closely with dealers to gather all necessary requirements, including imagery, website copy, branding assets, and additional content.  Clearly outline expectations, timelines, and deliverables for the migration process.  Provide regular status updates and address dealer concerns promptly.  Technical Execution :   Utilize Adobe Experience Manager (AEM) to facilitate the migration process.  Ensure website content, inventory, and functionality align with dealer expectations post-migration.  Collaborate with the DNS management team to transition domains and maintain website uptime during migration.  Quality Assurance :   Conduct thorough testing of migrated websites to ensure accuracy, functionality, and performance.  Validate content, imagery, and integrations are correctly implemented and meet both dealer and internal standards.  Process Improvement :   Identify opportunities to streamline and enhance the migration process.  Provide feedback and recommendations to improve tools, templates, and workflows.  Requirements  2-5 years of experience in website management, support, or project management in a technical environment.  Fully bilingual French / English (Written / verbal) Familiarity with Content Management Systems (AEM an asset).  Basic understanding of DNS management and website hosting principles.  Proven ability to manage multiple projects simultaneously under tight deadlines.  Strong organizational skills and attention to detail.  Experience with project management tools (e.g., JIRA, ServiceNow, Confluence).  Excellent communication and interpersonal skills to work effectively with diverse stakeholders.  Ability to drive for results and hold stakeholders accountable to timelines.  Ability to troubleshoot and resolve issues during the migration process.  Adaptability to handle unexpected challenges or changes in project scope.  Nice to have  Previous experience in the automotive industry is a plus.  What’s in it for you?   Work Life Balance : Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers.  Benefits : We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy. Culture :   We’re passionate about working collaboratively, bonding through team events, and most importantly having fun.  We’re remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.  Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment / interview process is required and we will work with you to make sure your needs are met.  Powered by JazzHR