Customer support specialist Jobs in Vaughan, ON

Summary :

We are seeking a skilled Project Support Specialist to support sales teams, customers, and installers by providing system design solutions, technical guidance, and troubleshooting expertise. This role involves assisting with project execution by resolving field issues, and delivering both remote and onsite support for the installation, programming, and operation of Mircom systems. The ideal candidate will be proactive, customer-focused, and able to work extended hours when needed to ensure timely issue resolution.

The Project Support Specialist will support the following states : Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Ohio, West Virginia, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, Alabama, Florida, Wisconsin, Illinois, Mississippi, Michigan, Indiana, Kentucky, and Tennessee. The successful candidate must reside within the indicated territory.

Key Responsibilities :

• Provide technical expertise on access control and / or fire products to sales, customers, consultants, and integrators.
• Support sales teams with system design, configuration, and product recommendations.
• Deliver product presentations, demonstrations, and training sessions in various cities in the designated region.
• Troubleshoot, simulate and resolve field issues in collaboration with customers and technical support.
• Assist in the development of technical documentation, system schematics, and best practices.
• Stay up to date on industry trends, standards, and competitor offerings.
• Represent the company at trade shows, training seminars, and customer meetings.

Requirements & Skills :

What Mircom Offers :

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities / Females / Disabled / Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.

Disclaimer :  Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited