Customer success manager Jobs in St. John's, NL
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Customer success manager • st john s nl
Last updated: 17 hours ago
At CoLab, we help engineering teams bring life-changing products to the world years sooner.Our platform is the world's first Design Engagement System (DES) - a category defining product that Engine...Show moreLast updated: 1 day ago
Enaimco is a startup tech company that combines subsea engineering talent with software development expertise to build digital solutions in support of the world’s journey to net zero.Our focus is o...Show moreLast updated: 30+ days ago
We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team.Primary responsibility will be account management including relationship management, up-sell / cross-s...Show moreLast updated: 30+ days ago
With curated collections of well-crafted city wear featuring a strong attention to detail, the company is dedicated to style, fit and fashion.
The Talent that makes up RW&CO shares the same qualitie...Show moreLast updated: 2 days ago
Penningtons) is the premier Canadian destination for plus-size fashion.As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers.We empowe...Show moreLast updated: 30+ days ago
Northern Reflections is looking for a sales leader to inspire success within our stores.As Assistant Manager you will drive profitable sales growth while having full accountability for key financia...Show moreLast updated: 30+ days ago
Here, you're not just doing a job, you’re part of something bigger.Best Customer Buying Experience.At the core of it all is our people where ".
Everything We Do is Driven by You.Drive Dreams Forward...Show moreLast updated: 14 days ago
Lead Innovative Teams and Drive Project Success as a Senior Manager.Digital Six Consulting is a different kind of company, and we are proud of that.
Our growing team consists of experienced, intelli...Show moreLast updated: 30+ days ago
Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manag...Show moreLast updated: 18 days ago
Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 4 days ago
Vish is hiring an Customer Success Specialist.Would you like to be part of one of Canada’s most promising start-ups? Are you driven to be successful and gain invaluable skills? Are you looking for ...Show moreLast updated: 2 days ago
Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values.The main objective of this position is to provide exceptional service to customers and build rela...Show moreLast updated: 8 days ago
Newfoundland Water Solutions Ltd.John's Newfoundland, .PLEASE ONLY APPLY IF YOU RESIDE IN THE PROVINCE OF NEWFOUNDLAND IN CANADA.
WE ARE NOT ACCEPTING OUT OF COUNTRY APPLICANTS AT THIS TIME...Show moreLast updated: 9 days ago
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.
Our unique position as one o...Show moreLast updated: 18 days ago
Are you renowned for your exceptional customer service skills and a genuine desire to help others? Do you thrive in a role where you can be the first point of contact, ensuring every client interac...Show moreLast updated: 21 hours ago
Application Managed Services - Service Delivery Manager (Success Factors).EY St John’s, Newfoundland and Labrador, Canada.
Be among the first 25 applicants.At EY, you’ll have the chance to build a c...Show moreLast updated: 30+ days ago
Verafin is an industry leader in Financial Crime Management, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA / AML Compliance and Management, High-Risk Cus...Show moreLast updated: 14 days ago
La sélection à ce poste requiert une entrevue.Aider et renseigner les clients qui s’informent directement.Remplir les tâches administratives nécessaires au bon fonctionnement.Favoriser la poursuite...Show moreLast updated: 17 hours ago
To provide accurate information and assistance to customers requiring direct customer interface.To perform administrative duties necessary for efficient operations.
Promotes continued sales and gene...Show moreLast updated: 2 days ago
- Promoted
Customer Success Manager
CoLab SoftwareSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
Customer Success (Onboarding)
EnaimcoSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
Customer Success Manager (CSM) - Entry Level
Blue Eyed SolutionsSt John's, NL, CAFull-time
Quick Apply
- Promoted
Assistant Store Manager - Avalon Mall
RW&CO.San Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
Assistant Store Manager - Avalon Mall
ReitmansSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
Store Assistant Manager
Northern ReflectionsNewfoundlandFull-time
- Promoted
Special Finance Manager
Steele Auto GroupSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
Lead Innovative Teams and Drive Project Success as a Senior Manager
DigitalsixconsultingSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
Service Delivery Manager
GardaWorldSt. John's, NewfoundlandPermanent
Quick Apply
- Promoted
Customer Service Associate
Savers / Value VillageSaint John's, NL, CanadaFull-time +1
- Promoted
Customer Success Specialist
VishSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
Sales Associate
RootsSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
Client Success Representative - NEWFOUNDLAND WATER SOLUTIONS
Sure DigitalSaint John's, NL, CanadaFull-time
- Promoted
Assistant Store Manager in Training
Loblaw Companies LimitedSan Juan de Terranova, Terranova y Labrador, CanadaPermanent
- Promoted
- New!
Customer Experience Manager - Remote Position
AO Globe Life - Nzube Justin EjifughaSan Juan de Terranova, Terranova y Labrador, CanadaRemote
Full-time
- Promoted
Application Managed Services - Service Delivery Manager (Success Factors)
EYSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
Verafin - Product Manager
NasdaqSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
- New!
Customer Rep-Station
FedExSan Juan de Terranova, Terranova y Labrador, CanadaFull-time
- Promoted
Customer Rep-Station
FedEx GroupSt. John's, NL, CanadaFull-time
Customer Success Manager
CoLab SoftwareSan Juan de Terranova, Terranova y Labrador, Canada1 day ago
Job type
- Full-time
Job description1-3 years of experience in Customer Success, Support, Implementation, BDR / SDR, or another customer-facing role in B2B SaaS Clear communicator with strong relationship-building skills Bias for action and high degree of accountability Highly organized in delivering and managing timelines Curious about technical workflows and excited to learn how engineering teams work Comfortable working with data to drive action plans Willingness to travel up to 25% of the time Familiarity with engineering, manufacturing, or industrial domains Experience with onboarding, change management, or SaaS customer lifecycle models Exposure to SaaS tools like Salesforce, Slack, Mixpanel Are proactive, dependable, and customer-obsessed Communicate with clarity, professionalism, and positivity Get energy from helping others succeed and solving user problems Are organized and resourceful in fast-moving environments Want to learn and grow your career in Customer Success Be part of a high-growth company shaping the future of engineering Work with passionate, forward-thinking customers and teammates Develop your skills in a company that invests in its people Help build a world-class Customer Success function from the ground up
About CoLab
At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our platform is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.
About the Role
As a Customer Success Manager , you will lead the post-sale customer journey for a portfolio of Commercial and Enterprise customers to drive successful onboarding, product adoption, and progress customers toward clear business outcomes. You'll be part of a cross-functional account team, working closely with Customer Engineering Advisors to align product adoption to customers' technical workflows and partnering with Sales on retention and growth opportunities. This is a foundational role for someone with 1-3 years in a customer-facing SaaS role with desire to grow into a Senior or Strategic CSM.
In-person customer engagement is a key part of this role's success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers. We recognize personal travel constraints may arise and we expect Strategic CSMs to proactively plan for and prioritize in-person opportunities.
Twice annually we bring together all CoLabers at our HQ in St. John's, Newfoundland (typically in June and December), to participate in company Team Week.
What You'll Do
- Own adoption, satisfaction, and retention for a set of Commercial and Enterprise accounts
- Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact
- Build and implement onboarding and rollout strategy to support champions and end users with workflow enablement and product training in partnership with Customer Engineering Advisors
- Build strong working relationships with champions and engineering stakeholders
- Wortk with Customer Engineering Advisors to support process change and workflow adoption
- Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk
- Lead structured business reviews that translate CoLab usage to measurable outcomes and business impact
- Contribute to playbooks, onboarding tools, and scalable CS programs as we grow
What We're Looking For
Nice to Have
You'll Thrive at CoLab If You :
Why Join CoLab
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