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Customer service Jobs in Quebec, QC

Last updated: 4 days ago
  • Promoted
Manager Customer Service (On-Site)

Manager Customer Service (On-Site)

National BankLevis, Quebec
Permanent
Show moreLast updated: 18 days ago
Operations Customer Service Representative

Operations Customer Service Representative

IntelcomCanada, Quebec, Québec
Part-time
Show moreLast updated: 16 days ago
Customer Service Representative - Remote

Customer Service Representative - Remote

Toward Jobs OnlineQuebec, CA
Remote
Full-time +1
Show moreLast updated: 30+ days ago
Customer Service Representative - Claims

Customer Service Representative - Claims

Intact Financial CorporationQuébec, Quebec, Canada
Full-time +1
Show moreLast updated: 4 days ago
Customer Service Representative - Remote

Customer Service Representative - Remote

EquestQuebec, Quebec, Canada
Remote
Full-time +1
Show moreLast updated: 30+ days ago
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Cardinal HealthQuebec, Canada
CA$25.00 hourly
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Lebeau Vitres d'Autos - Ste-FoyQuébec City, QC, Canada
CA$23.50 hourly
Show moreLast updated: 24 days ago
Customer Service Representative

Customer Service Representative

PAL AerospaceQuebec City, QC, CA
CA$19.36 hourly
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Smart & BiggarQC, Canada
Full-time +1
Show moreLast updated: 30+ days ago
Manager Customer Service

Manager Customer Service

EightSix NetworkQC
CA$40.00 hourly
Show moreLast updated: 30+ days ago
Bilingual Customer Service Agent

Bilingual Customer Service Agent

SPI Health and SafetyQC, Canada
CA$58,000.00 yearly
Show moreLast updated: 30+ days ago
Customer Service Representative (Healthcare Account)

Customer Service Representative (Healthcare Account)

Nezda Technologies Inc.QC
CA$45,000.00–CA$48,000.00 yearly
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service - Customs

Customer Service - Customs

Randstad CanadaSaint-Bernard-de-Lacolle, Quebec, CA
Temporary
Quick Apply
Show moreLast updated: 28 days ago
Senior Customer Service Representative

Senior Customer Service Representative

NBCQuebec, Quebec, Canada
CA$22.09 hourly
Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Quadra ChemicalsMontreal Metropolitan Area, QC, Canada
Full-time +1
Show moreLast updated: 30+ days ago
Customer Service Representative – CSR

Customer Service Representative – CSR

CAT incProvince of Quebec
CA$48,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
Customer Service Representative - Lebeau

Customer Service Representative - Lebeau

Belron CanadaVille Vanier, QC
CA$65,000.00–CA$75,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
Customer Service Supervisor - Bilingual

Customer Service Supervisor - Bilingual

Graymont LimitedQC, Remote, Canada
CA$23.00–CA$25.00 hourly
Remote
Show moreLast updated: 30+ days ago
Work from Home Customer Service

Work from Home Customer Service

CB CanadaQuébec City, Quebec, Canada
CA$35.00 hourly
Remote
Show moreLast updated: 30+ days ago
Customer Service Agent (full-time)

Customer Service Agent (full-time)

SAILQuébec
CA$45,000.00–CA$48,000.00 yearly
Show moreLast updated: 30+ days ago
Manager Customer Service (On-Site)

Manager Customer Service (On-Site)

National BankLevis, Quebec
18 days ago
Job type
  • Permanent
Job description

Attendance On-Site Job number 23464 Category Manager Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 03-Dec-2024 Location : Levis, Quebec City Levis Province / State Quebec Area of Interest : Advisory services, Personal banking

As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.

  • Please note that the incumbent will be required to work in two branches located Lévis

Your role

  • Guide and coach the team of representatives in identifying clients' financial needs
  • Make sure the team promotes the Bank's products and services and refers clients to the right resource
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service / business. development techniques after setting and following up on performance objectives and business development referrals
  • See that the branch's operational activities are carried out efficiently
  • Build loyalty by maintaining close relationship with clients and offering them quality service
  • More specifically, you will :

  • Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
  • Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
  • Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
  • Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities.
  • Your Team

    With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

    Basic requirements

  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Mutual Fund Representative license -an asset
  • Experience in personnel management and coaching
  • Experience in business development and customer service
  • Knowledge of financial products and services
  • Languages : French

    Skills

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    Client-focused Critical Thinking Decision Making Diversity & Inclusion Emotional Intelligence Learning Agility Managerial Courage Mobilization Partner Development Problem Solving Resiliency Risk Management Strategy Execution Stress Management Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal