Customer service director Jobs in Ottawa, ON
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Customer service director • ottawa on
Last updated: 2 days ago
With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve customers.Let’sDeliver Better™, Together.
Under the general direction of the Executive Vice Pre...Show moreLast updated: 12 days ago
Are you looking for a stable and rewarding career where you can make a real difference? We’re hiring Relocation Advisors to be the primary point of contact for Canadian Armed Forces members and the...Show moreLast updated: 30+ days ago
At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience ...Show moreLast updated: 30+ days ago
With a commitment to innovation and service excellence, were rethinking the last mile to better serve customers.Under the general direction of the Executive Vice President, Sales and Operations, th...Show moreLast updated: 14 days ago
Adecco is currently hiring for a Customer Service Representative to work full-time hours for our client located in Kanata, ON.
Our client strives to be an employer of choice, to attract and retain t...Show moreLast updated: 26 days ago
Location : Ottawa, Ontario | Reports to : CEO.About Rebel Rebel has been helping people claim their corner of the internet since 1999.
We’re on the cusp of a major rebuild with a modern stack, cleaner...Show moreLast updated: 2 days ago
Location : Ottawa, Ontario Reports to : CEO About Rebel Rebel has been helping people claim their corner of the internet since 1999.
We’re on the cusp of a major rebuild; modern stack, cle...Show moreLast updated: 30+ days ago
Do you have a passion for customer service? Do you enjoy providing clear information, answering questions, and finding solutions? Premier Tech invites you to play a key role with our clients.Here, ...Show moreLast updated: 7 days ago)
The Canadian Nurses Protective Society (CNPS) is growing and hiring two determinate Registration Administrators with anticipated start date of January 12, 2026.
Positions are full‑time, 12‑month Ter...Show moreLast updated: 7 days ago
Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 30+ days ago
Myers Automotive Group is all about Ottawa.The people on our team are your friends and neighbours.Our kids go to school together, play sports together, and succeed together.We sit on parents’...Show moreLast updated: 4 days ago
Halo Car Wash is a new, next-generation express exterior car wash expanding across Canada and is designed to deliver the ultimate car wash experience.
With our self-loading conveyor belts, automatic...Show moreLast updated: 30+ days ago
Get AI-powered advice on this job and more exclusive features.Blue Shock Executive Search provided pay range.This range is provided by Blue Shock Executive Search.
Your actual pay will be based on y...Show moreLast updated: 17 days ago
Why choose Westlake Royal Building Solutions.Structured Retirement Savings Plan : The Company will match your contributions up to a certain percentage.
Fitness Reimbursement Program : The Company will...Show moreLast updated: 9 days ago
Store 3001814 : 1985 Trim Road, Ottawa, Ontario K4A 4R7.We want you to join our team as a Customer Service Representative.
If you have the desire to be challenged, work in a fast-paced, fun environme...Show moreLast updated: 18 days ago
Classic Fire + Life Safety is a leader in the fire protection and life safety industry.We are looking to grow our team of passionate professionals.
Our goal is to partner with our customers to ensur...Show moreLast updated: 30+ days ago
Position : Customer Service Representative Location : Ottawa (Onsite) Job Type : Temporary We are seeking a motivated and enthusiastic Temporary Customer Service Representative to join our team in O...Show moreLast updated: 30+ days ago
We offer a premium benefits package that includes medical, dental, vision, disability, an Employee Assistance Program and retirement savings with a company match.
In addition to our excellent benefi...Show moreLast updated: 30+ days ago
Culligan offers a full line of water treatment products for every problem.We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residen...Show moreLast updated: 14 days ago
- Promoted
Customer Service Director
GoFor DeliversOttawa, ON, CAFull-time
Customer Service Representative
Randstad CanadaOttawa, Ontario, CAFull-time +2
Quick Apply
- Promoted
Customer Service Representative
Farm Boy Inc.Stittsville, ON, CanadaFull-time
- Promoted
Customer Service Director
GoForOttawa, ON, CanadaFull-time
- Promoted
Customer Service Representative
Adecco CanadaKanata, Ontario, CanadaFull-time +1
Quick Apply
- Promoted
Customer Experience Director
Momentous Ltd.Ottawa, ON, CAFull-time
Customer Experience Director
RebelOttawa, ON, CAFull-time
Quick Apply
- Promoted
Customer Service Representative
Premier TechOttawa, ON, CAFull-time
- Promoted
Customer Service Administrator
The Canadian Nurses Protective Society (CNPS)Ottawa, ON, CAFull-time
- Promoted
Customer Service Associate
Savers / Value VillageStittsville, ON, CanadaFull-time +1
- Promoted
Customer Service Rep
Myers Collision CentresNepean, ON, CanadaFull-time
- Promoted
Customer Service Associate
Halo Wash - StittsvilleStittsville, ON, CanadaFull-time
- Promoted
Food Service Director
Blue Shock Executive SearchOttawa, ON, CAFull-time
- Promoted
Customer Service Representative
Westlake Chemical CorporationOttawa, ON, CAFull-time
- Promoted
Customer Service Representative
Circle KOttawa, ON, CAFull-time
- Promoted
Customer Service Coordinator
Classic Fire + Life SafetyOttawa, ON, CAFull-time
- Promoted
Customer Service Representative
Services de Gestion Quantum LtéeOttawa, Ontario, CanadaTemporary
- Promoted
Customer Service Representatives
Millennium 1 SolutionsOttawa, ON, CAFull-time
Customer Service Representative
CulliganOttawa, Ontario, CanadaFull-time
- Vancouver, BC (from $ 71,975 to $ 189,267 year)
- Longueuil, QC (from $ 49,716 to $ 172,453 year)
- Quebec City, QC (from $ 34,951 to $ 141,500 year)
- Old toronto, ON (from $ 81,915 to $ 141,300 year)
- Toronto, ON (from $ 81,915 to $ 141,300 year)
- Mississauga, ON (from $ 110,000 to $ 140,000 year)
- Montreal, QC (from $ 70,000 to $ 135,000 year)
- North York, ON (from $ 80,686 to $ 130,404 year)
- Oakville, ON (from $ 29,250 to $ 110,000 year)
- Cambridge, ON (from $ 96,875 to $ 102,500 year)
Customer Service Director
GoFor DeliversOttawa, ON, CA12 days ago
Job type
- Full-time
Job descriptionOutbound communications Dispatching Claims Management Driver Communications Customer Reporting Establish, maintain, train and evolve the sales processes in use at GoFor to enable sales team productivity and accurate forecasting. Establish, maintain, train and evolve the operations processes in use at GoFor to enable operations team productivity. Apply and evolve the specific technologies in use at GoFor to both increase customer experience and increase operational efficiencies. These applications include OnFleet, Ada, Salesforce.com, Tableau and the ability to quickly understand GoFor’s custom delivery environment. Create a method to detect patterns in sales and operations behaviour or performance, and solicit ways to improve any issues in a positive and constructive way. Maintain an accurate and current monthly set of dashboards that present the overall health of the Company, which includes : Revenue On Time Delivery Etc. Work with sales and operations leadership to develop organizational and support of individual goals. Manage several complex projects simultaneously that involve technology implementation and adoption along with business process changes. Provide strong leadership by promoting the mission and values of the organization both internally and externally. Manage the activities and performance of direct reports (if any). Manage assigned budgets while consistently seeking revenue and cost optimization. A Bachelor’s Degree from a recognized post secondary institution A systems thinker who has a demonstrated ability to refine and implement sustainable and scalable sales processes. Excellent project management and interpersonal skills Strong business acumen with a thorough understanding of financial systems and processes Minimum 3 years’ working experience in project management, program management and process design with a minimum of 5 years work experience overall Proven ability to identify and lead growth enabling initiatives Thorough knowledge and understanding of ADA AI Thorough knowledge of OnFleet Dispatching Thorough knowledge of Salesforce.com for both Customer Service Management and Sales Forecasting Moderate understanding of Tableau reporting and dashboards Prior sales operations experience is a definite asset. Possess the following personal qualities : integrity, creativity, high standards, commitment, ethical values, and achievement oriented. Excellent organizational, strategic, planning and implementation skills. Excellent communication skills, writing, speaking and presenting. Able to build and maintain lasting relationships with key business partners and employees. Proven team management and leadership skills to achieve top performance. Able to create realistic schedules and meet deadlines under stress and interruptions. Confident with decision making. Understanding of financial reports including budgetary guidelines and expenditures. Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, Adobe products and e-mail required. High level of critical and logical thinking, analysis, and / or reasoning to identify underlying principles, reasons, or facts.
About Gofor Delivers Inc.
Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care and collaboration. With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve customers. Learn more at www.deliverbetter.com. Let’sDeliver Better™, Together.
General Summary
Under the general direction of the Executive Vice President, Sales and Operations, the Customer Service Director is responsible for reducing customer friction across all facets of the organization. Customer friction can take the form of friction in the sales process, friction in the operations processes, friction in the customer service processes or friction between GoFor groups that have a negative impact on the customer (i.e. customer service and Dispatch, Customer Service and Sales, etc.). In addition, this role will be responsible for understanding and improving all internal processes that have an effect on customer experience, such as dispatching, claims processing, etc. This role will strive to ensure that all sales and operations staff are successful in their day-to-day activities. In parallel, the Manager, Sales Operations and Customer Experience will ensure that there is a timely and accurate reporting forecast for revenue from all current and prospective accounts and that sales processes are well thought through, trained, and followed by each and every resource on the sales team. As well, the role will ensure that there is timely and accurate operational reporting (e.g. On Time Delivery) and market based reporting to provide timely and accurate information to all internal and external stakeholders. The Manager, Sales Operations and Customer Experience is expected to create and publish a comprehensive set of analytics (dashboards and / or reports) that measure all aspects of the sales funnel, sales performance, operations performance, customer performance and market performance and make recommendations to help improve success of the team.
Primary Duties and Responsibilities
- Establish, maintain, train and evolve the customer facing processes in use at GoFor to provide customers with excellent customer experience, including but not limited to :
Inbound customer requests
Sales funnel
Qualifications & Skills
Working Conditions
The Director, Sales Operations and Customer Experience works in an office setting must be able to travel throughout the US and Canada, as required.
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