Customer service advisor Jobs in Calgary, AB

Last updated: 4 days ago

Service Advisor

Canadian Tire Beacon Hill (Store 611)Calgary, Alberta, Canada

Customer Service Supervisor

Spence DiamondsCalgary, AB, CA

CA$21.75 hourly

Full-time +1

Quick Apply

How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers!. Are you looking to add some sparkle to you...Show moreLast updated: 6 days ago

Remote Customer Service Trainer

AO Globe Life - Simonne LeBlancCalgary, AB, CA

Remote

Quick Apply

NEW YEAR NEW EXCITING POSITION Are you ready to embark on a transformative journey where your location knows no bounds? Join AO, a trailblazing company that empowers you to work from anywhere, lear...Show moreLast updated: 10 days ago

Customer Service Rep - Remote

Skyline RecruitingCalgary, AB, CA

Remote

Quick Apply

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.We seek an energetic professional interested in helping our clients through a...Show moreLast updated: 30+ days ago

Service Advisor

AutoCanadaCalgary, AB, CA

CA$27.00–CA$28.00 hourly

Northland Volkswagen are looking for a friendly and motivated Service Advisor who is passionate about delivering an exceptional customer experience! If you are a reliable team player who thrives in...Show moreLast updated: 30+ days ago

Customer Service Specialist

Weed Man AlbertaCalgary, AB, CA

CA$18.00 hourly

Full-time +1

Quick Apply

North America’s Largest Franchised Lawn Care Company continues their successful growth and now is the perfect time for you to join our Amazing Team. Together with the greatest products, servic...Show moreLast updated: 6 days ago

Remote Customer Service Representative

American Income Life AO - Michaela Ejifughacalgary, AB, CA

Remote

Quick Apply

Are you a natural communicator with a passion for helping others? AO Globe Life is seeking for a talented individual to be part of our Insurance Sales Customer Service Representative, you’ll ...Show moreLast updated: 11 days ago

Midas ROUFCALGARY, AB, CA

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and / or ye...Show moreLast updated: 30+ days ago

Informatics Advisor / Customer Service Representative

EquestCalgary, Alberta, Canada

Occasional weekend / holiday work.PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!". We are changing the way people buy and service cars ...Show moreLast updated: 7 days ago

Geophysical Service Advisor

NanometricsAlberta

CA$46.15–CA$50.00 hourly

Manager, Geophysical Data Analytics.Calgary, Denver, Houston and New Jersey .With over 37 years of seismic technology and industry application experience, we are a global, award-winning company pro...Show moreLast updated: 30+ days ago

Customer Service Advisor

Schnitzer Steel Industries IncCalgary, AB TCN, CA

CA$25.64 hourly

Full-time

The Customer Service Advisor (CSA) works as part of a retail sales team to provide best in class customer care.The CSA often begins as a Pick-n-Pull Greeter and can work their way up through Part S...Show moreLast updated: 30+ days ago

Advisor, Customer Happiness

ATCOCalgary, AB, Canada

CA$69,868.56–CA$96,714.80 yearly

Full-time

Customer Service Representative.Or as we like to say, Happiness Advisor! .Pronounced "roomy" like a helpful roommate, Rümi is the trusted friend you’ve known for years. Rümi is a bright new member o...Show moreLast updated: 30+ days ago

Customer Service Representative

Monster Mini GolfCalgary, Alberta, Canada

Part-time

Quick Apply

Do you possess a fun, creative and outgoing personality? Do you love children and families? Are you looking for a job where you can have fun, work within a great team environment while entertaining...Show moreLast updated: 30+ days ago

Promoted

Customer Service - Work from Home

Spade RecruitingCalgary, Alberta

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago

Promoted

Customer Service Sales Representative

Inner Circle Marketing Inc.Calgary, AB, Canada

CA$24.00 hourly

Full-time +1

APPLY HERE TO START A CAREER! (Get promoted to Supervisor in 6-8 months!!!).Earn a great hourly wage, plus bonuses.Guaranteed 24 – 40 flexible hours per week – Students are welcome!.Gai...Show moreLast updated: 30+ days ago

Service Advisor

Canadian Tire Beacon Hill (Store 611)Calgary, Alberta, Canada

30+ days ago

Job description

Summary

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Responsibilities and Tasks

Customer Service

Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Shares ideas and suggestions to improve the customer experience in the Service Centre.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

Completes and reviews repair orders with customers.

Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.

Acts as liaison between customers and technicians and manages the status of work orders.

Schedules service and repair appointments.

Operates computerized work order systems.

Engages in learning activities and coaching to improve their own abilities.

Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.

Complies with company, store and department policies and health & safety program and regulations.

Completes other tasks, as required.

Requirements

Knowledge of market trends in the automotive service industry.

Knowledge and understanding of mechanical components of automobiles.

Ability to work effectively with auto parts ordering systems and computerized work order systems.

Basic math and keyboarding skills.

Good working knowledge of CoStar is an asset.

Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.

Valid driver’s licence for province of employment.

Required Skills and Abilities

Successful candidates will demonstrate the following :

Strong orientation towards customer service excellence .

Strong belief in the Canadian Tire Values of honesty, integrity and respect .

Ability to serve customers in a professional manner and to inspire their confidence and trust.

Ability to work effectively in a fast-paced, customer-focused environment .

Strong communication skills , ability to listen carefully and to give precise instructions.

Aptitude for building and maintaining interpersonal relations , both with customers and coworkers.

Ability to plan, organize, delegate and follow-up on daily tasks.

Ability to resolve problems and make decisions .

Ability to work in a team environment to achieve common goals.

Ability to adapt and cope with pressure .

Entrepreneurial and results oriented.

Potential Career Opportunities

Next levels : Service Manager, Store Manager and General Manager.

Other automotive, customer service and management opportunities in a large network of more than 485 Canadian Tire Service Centres across the country.

Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures :

Standing / walking for 8 hours.

Lifting and / or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

Lifting and turning repeatedly throughout the shift.

Lifting above the shoulder, from floor to shoulder and floor to waist.

Going up and down a ladder while carrying merchandise.

Walking and carrying things at the same time and pushing / pulling, as required.

Twisting, turning, reaching and working above shoulder level.