Customer relations manager Jobs in Ajax, ON

Job Description

Job Description

Employee Relations Business Partner

Location : Canada

Payrate : $55-$60 CAD / hr

Fully Remote

12 month assignment

Potential for Conversion

Work Schedule : 8am-5pm M-F in own Timezone

Our leading communications Tech client is growing and expanding globally and thus hiring an Employee Relations Business Partner in Canada, to join the Global Employee Relations team.

About the job

The primary objective of the Global Employee Relations team is to ensure the treatment of every employee is fair, respectful, and consistent with their core values. The team is forward-thinking and relies on their subject matter expertise and empathy to consistently improve the company.

This role is an individual contributor reporting into the Global Employee Relations Team. It requires robust employee relations experience, strong emotional intelligence, communication and interpersonal skills. The individual must be comfortable working on a broad range of employee relations issues, projects and initiatives.

The individual will partner closely with ERs core stakeholders (employees, people managers, Legal and HR Business Partners) providing ER expertise and services with the goal of proactively enhancing the employee experience; this means identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality. The individual will also work on ER programs and projects with the goal of maturing the companys overarching employee relations and engagement framework.

Responsibilities

Handle a wide variety of complex ER cases and employee investigations in the U.S., ideally with knowledge and experience in various state regulations (California, etc)

Work collaboratively and build relationships; lead and influence at all levels within the organization, and make decisions while keeping relevant stakeholders informed

Apply good judgment, tact, discretion, and professionalism, especially when it comes to confidential documents and communications

Work independently balancing the need for collaboration with minimal supervision

Manage multiple projects with strong time management and prioritization skills

Assist with the data reporting and analytics of ER cases for themes, trends and root causes to provide insights and recommendations for decision making and prevention of ER risk

Promote knowledge and understanding of company policy and of relevant employment laws through coaching, presentations, and training

Assist with other ER project work and consultations related to the employee experience as needed

Conduct complex and sensitive employee investigations with little supervision, including determining appropriate investigation strategies, leading witness interviews and any required document review, and determining findings and recommendations for appropriate resolution

Prepare well-written investigation-related documents, including leader / HRBP talking points, written warnings, case executive summaries and other documents with little supervision

Partner collaboratively with HRBPs, Legal, Information Security, Ethics & Compliance, Communications, Diversity & Inclusion and others to execute thorough investigations, influencing decisions where appropriate

Required :

Bachelor's Degree in HR Management, Employee / Industrial Relations, Business, Employment / Legal Studies or other related fields of study.

Minimum 3-5 years Employee Relations experience.

Strong understanding of applicable United States employment laws and regulations.

Critical thinking and decision making skills, problem solving, and root cause / analysis skills.

Ability to position self as credible, proactive and a trusted thought-partner.

Excellent communication and presentation skills, including verbal and written

Strong background in managing performance related issues.

Demonstrated experience working on a wide variety of complex employee issues across geographies independently .

Demonstrated ability to influence business leaders and strong consultative skills.

Independent work style, balancing the need for collaboration with minimal supervision.

Ability to manage multiple projects with strong time management and prioritization skills.

Preferred Qualifications :

Experience using HR technology platforms such as Workday.

Experience using a case management system, preferably ServiceNow, Navex or a similar platform.

Experience with Project Management, and Policy and Procedure development.

Prior experience in creating and analyzing ER Data.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.