Customer care Jobs in Coquitlam, BC

Job Description

Job Description

Job description

About Us : At  Nurse Next Door , our purpose is  Making Lives Better through Happier Aging . We help seniors live in their own homes while continuing to do what they love. We're not just another home care company—we lead with  Bold Kindness , a culture that empowers both caregivers and clients through compassion, accountability, and human connection.

Job Summary :

We’re hiring a Care Designer  to lead the day-to-day operations of care giving and client experience. You will guide client relationships from the first consultation through to ongoing care—while also leading, coaching, and supporting a team of caregivers to deliver exceptional service. This is a high-impact role for someone who leads with heart, thrives in a fast-paced environment, and is passionate about making a difference.

Why Work with Us?

• Making lives better every day
• Join a values-driven, purpose-first team
• Flexible schedule and work-life balance
• Supportive, growth-oriented leadership
• Ongoing professional development opportunities

Key Responsibilities : Client Experience & Business Growth

Conduct in-home care consultations with potential clients and families

Create customized care plans based on physical, emotional, and environmental needs

Attend first visits and conduct supervisory visits to ensure care excellence

Adjust care plans as needed based on risk monitoring and client feedback

Caregiver Team Leadership

Lead and coach caregivers to achieve high performance and job satisfaction

Set clear goals, deliver in-the-moment coaching, and oversee continuing education

Ensure caregiver availability meets client demand

Support caregiver engagement to achieve high employee Net Promoter Scores

Scheduling & Collaboration

Collaborate with the Care Services team to ensure timely, accurate scheduling

Communicate updates in client needs and caregiver changes

Support urgent scheduling needs and ensure shift coverage

Compliance & Administration

Maintain accurate client and caregiver files using our scheduling system (AlayaCare)

Conduct quarterly audits to ensure compliance with health and safety regulations

Approve caregiver visits and premiums for payroll and billing

Skills & Experience Requirements :

Track record of success in selling private home care services, or bigger-ticket services (eg : home painting, blinds, carpets, renovations), medical equipment, premium brand or commercial sales

3 - 5 years work experience in a private pay home care business office setting (eg : Scheduler, Care Coordinator, Care Manager, Operations, etc)

Customer service and leadership background considered an asset

Demonstrated experience setting and achieving goals

Exceptional written and verbal communication skills in English

Very strong computer skills, proficient in G-Suite : Gmail, drive, chat, docs, sheets, calendar

Intentional organization, planning, and time management skills

Car and valid driver’s license

Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)

Negative TB test (updated every 5 years for continued employment)

Salary Ranges will vary, and will be dependent on Professional Designation and years of experience in this industry and in which role :

LPN applicants Total Comp can range from $66K plus company car to $72,800K with no company car.

HCA : From 45.000 to 50.000 yearly + Pink Car with insurance, gas and maintains included

Non health care : 45.000 to 50.000 yearly + Pink Car with insurance, gas and maintains included

Mandatory to drive pink car, company vehicle makes up part of the compensation plan.

Pay : Salary wage NOT hourly

Job Type : Full-time

Pay : $45,000.00-$60,000.00 per year

Benefits :

Dental care

Extended health care

Schedule :  Monday to Friday - On call

Experience :

Scheduling : 1 year (preferred)

Case management : 2 years (preferred)

Home care : 1 year (preferred)

Work Location : In person