Customer advocate Jobs in Hamilton, ON

Overview

As the Commercial Claims Advocate, reporting to the Vice President of Claims Advocacy, you will be a part of the Ontario Claims Team, working directly with clients to receive and advocate for claims results in a Commercial Insurance setting. Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. This position can be based out of Gallagher's Markham, Mississauga or Stoney Creek locations. How you'll make an impact Intake of Commercial Lines clients’ new claims and reporting to the insurance company Providing claims counselling to insureds as required in a professional and conscientious manner Inputting data using Applied EPIC BMS system and review as required Maintaining, coordinating and updating client files Communicating with adjusters and insureds with respect to open claims Liaising between insured and insurance carrier where appropriate Providing advocacy on claims, on client’s behalf with insurers Processing incoming mail in a timely fashion Attending company sponsored seminars and educational activities needed to maintain product knowledge and expertise Participating in special Claims projects as required About you Completion of post-secondary education; Business Insurance program an asset RIBO Licensed or have the ability to acquire RIBO license within 90 days of beginning is a requirement to join our team CAIB or CIP designation or courses completed towards industry designations an asset Proficient in Microsoft Office products (Word, Excel, Outlook) Ability to efficiently use Broker Management software, followup systems and electronic filing systems High attention to detail and accuracy Excellent time management and organization skills Ability to multi‐task between a variety of tasks, projects, and deadlines Comprehensive and effective verbal / written communication skills Client service and / or claims experience within a Commercial Insurance environment #LI-SS1 #LI-hybrid Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include : Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Paid Time Off to Volunteer Employee education recognition program Employee referral bonus program LifeWorks Employee Assistance Program Matching Gift Program