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Contact tracing Jobs in Scarborough, ON

Last updated: 10 days ago
  • Promoted
Contact Centre Representative -Inbound - 53444

Contact Centre Representative -Inbound - 53444

Randstad CanadaToronto, Ontario, CA
Temporary
Quick Apply
We are seeking highly motivated and customer-focused Contact Centre Representative to join our fast-paced Wealth Shared Services team. This role is crucial in managing high-volume client inquiries, ...Show moreLast updated: 19 days ago
Director Quality Assurance, Global Contact Centre

Director Quality Assurance, Global Contact Centre

Company 1 - The Manufacturers Life Insurance CompanyCAN, Ontario, Toronto, 200 Bloor Street East
CA$103,050.00–CA$185,490.00 yearly
Full-time
QA global program that is comparable in maturity to other digital organizations the size of Manulife and that is metrics-driven delivering value through standardization, automation, and continuous ...Show moreLast updated: 30+ days ago
Supervisor, Trading, Qtrade, Contact Center

Supervisor, Trading, Qtrade, Contact Center

Aviso WealthToronto, ON, CA
CA$80,000.00–CA$95,000.00 yearly
Full-time
Quick Apply
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Show moreLast updated: 30+ days ago
HR Contact Centre Representative (Bilingual)

HR Contact Centre Representative (Bilingual)

ManulifeToronto, Ontario
CA$55,000.00 yearly
Full-time
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve the...Show moreLast updated: 30+ days ago
Manager, Customer Relations (Contact Centre)

Manager, Customer Relations (Contact Centre)

Porter AirlinesToronto, Canada
Full-time
Are you a leader who loves helping people and solving problems? Do you thrive on turning challenges into opportunities and building teams that care as much as you do? Reporting to the Director, Con...Show moreLast updated: 10 days ago
Contact Centre Quality Assurance Manager

Contact Centre Quality Assurance Manager

VGWToronto, ON
Full-time
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. Our Operations team in Toronto is currently looking for a Quality Assura...Show moreLast updated: 20 days ago
inbound customer service representative - contact centre

inbound customer service representative - contact centre

CEC Personnel SolutionsNorth York, ON, CA
CA$43,000.00 yearly
Permanent
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Assist in the preparation of brochures, reports, newsletters and other material.Address customers' ...Show moreLast updated: 12 days ago
contact centre manager

contact centre manager

DOCUDAVIT SOLUTIONS INC.North York, ON, CA
CA$57.50 hourly
Permanent
Experience : 2 years to less than 3 years.Sort the technical problems in order to help the employee with established procedures. Resolve work problems, provide technical advice and recommend measures...Show moreLast updated: 30+ days ago
Information Specialist, Contact Centre

Information Specialist, Contact Centre

George Brown CollegeToronto, ON, CA
CA$30.00 hourly
Information Specialist, Contact Centre.Payband F, starting rate $ per hour.George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indi...Show moreLast updated: 30+ days ago
  • Promoted
Seeking a babysitter for my daughter. Contact

Seeking a babysitter for my daughter. Contact

Care.comNorth York, Ontario
Full-time
Hello, I am searching for a responsible, reliable and energetic babysitter with a few years experience who can help us with our child. Please send me a message if you are interested.Show moreLast updated: 29 days ago
Senior Contact Center Solution Designer

Senior Contact Center Solution Designer

CIBCToronto, ON
CA$62.50 hourly
Nous bâtissons une banque axée sur les relations pour un monde moderne.Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.À la Banque ...Show moreLast updated: 30+ days ago
Analyst, Contact Centre Reporting and Analytics

Analyst, Contact Centre Reporting and Analytics

SiriusXMToronto, Ontario, CA
CA$45.00 hourly
Reporting to the Senior Manager, Call Centre Sales and Retention Reporting & Analytics.This position will be accountable for the day-to-day analytics of inbound, chat and outbound 3rd party vendor ...Show moreLast updated: 30+ days ago
Sales Leader - Contact Centre (Home Services)

Sales Leader - Contact Centre (Home Services)

SinglePoint Group InternationalToronto, ON
CA$75,000.00 yearly
SinglePoint is a Canadian leader in client experience management and contact centre business process outsourcing.We are an efficient and responsible hybrid organization, combining work-from-home an...Show moreLast updated: 20 days ago
Cloud Contact Centre (CcaaS) Technical Advisor

Cloud Contact Centre (CcaaS) Technical Advisor

SlalomToronto
CA$80,000.00–CA$104,000.00 yearly
Slalom is a purpose-led, global business and technology consulting company.Our purpose—to help people and organizations dream bigger, move faster, and build better tomorrows for all—guides everythi...Show moreLast updated: 30+ days ago
Contact Centre Transformation Director

Contact Centre Transformation Director

Slalom ConsultingToronto, ON
Slalom is a purpose-led, global business and technology consulting company.Our purpose-to help people and organizations dream bigger, move faster, and build better tomorrows for all-guides everythi...Show moreLast updated: 20 days ago
Contact Centre Representative -Inbound - 53444

Contact Centre Representative -Inbound - 53444

Randstad CanadaToronto, Ontario, CA
19 days ago
Job type
  • Temporary
  • Quick Apply
Job description

We are seeking highly motivated and customer-focused Contact Centre Representative to join our fast-paced Wealth Shared Services team. This role is crucial in managing high-volume client inquiries, specifically related to tax receipts, registered products, and other financial services. Ideal candidates will have strong communication skills, analytical thinking, and the ability to thrive in a dynamic environment. You will be responsible for resolving customer inquiries efficiently while maintaining accuracy and attention to detail.

Advantages

Gain valuable experience using TD's financial systems and tools.

Develop a deeper understanding of tax-related processes and financial products.

Work in a fast-paced, dynamic environment with opportunities to enhance your customer service and analytical skills.

Join a collaborative, supportive team of professionals in a fast-paced, rewarding environment.

Responsibilities

Answer and manage a high volume of inbound calls from clients and internal partners regarding tax-related inquiries, duplicate tax receipts, and registered product details.

Provide excellent customer service by resolving issues in a professional and timely manner.

Assist with tax inquiries from front-office partners and clients, ensuring accurate and prompt responses.

Issue tax slips and make necessary amendments based on discrepancies found in the book of records.

Investigate client issues thoroughly, displaying strong problem-solving and analytical skills to ensure accurate resolutions.

Balance multiple tasks and priorities effectively while adhering to Service Level Agreements (SLAs) and maintaining high-quality standards.

Maintain accurate records of client interactions, inquiries, and resolutions.

Work collaboratively with a team of 13 professionals in a fast-paced and sometimes high-pressure environment.

Demonstrate the ability to pivot and adapt to changing priorities as needed.

Provide feedback to management on recurring issues or client concerns to improve overall service delivery.

Qualifications

Must-Have :

Call Centre Experience : 1+ years in a high-volume call centre environment.

Customer Service : 3+ years of exceptional customer service experience, preferably in a financial or service-oriented setting.

Communication Skills : Strong verbal and written communication skills, with the ability to articulate complex information clearly and professionally.

Analytical Skills : Strong attention to detail and problem-solving capabilities, with the ability to analyze situations quickly and accurately.

Time Management : Ability to work effectively under tight deadlines and manage competing priorities.

Technical Skills : Proficiency with MS Office (basic Excel required, including statistical calculations and basic data handling).

Stress Management : Ability to perform well under pressure in a fast-paced environment while maintaining accuracy and professionalism.

Nice-to-Have :

Financial or Banking Experience : Knowledge of the banking or financial industry is a plus.

Tax or Registered Products Knowledge : 1+ years of experience with Canadian tax, registered products (RRSP, TFSA, etc.), or similar financial services.

Market Knowledge : Familiarity with the securities market, including bonds, stocks, dividends, and distributions.

Summary

If you have exceptional communication skills, a keen eye for detail, and enjoy working in a fast-paced environment, we encourage you to apply. This is an excellent opportunity to grow your knowledge of financial products and tax processes while delivering exceptional service to clients and internal stakeholders.

Apply today to join our dynamic team and make a meaningful impact within our Wealth Shared Services business unit!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.