Contact center manager Jobs in Thunder Bay, ON

DESCRIPTION :

The Technical Specialist will effectively provide Phoenix Contact’s customers with in-depth knowledge and expertise on all Phoenix Contact products including but not limited to Industrial automation, networking, power system, instrumentation, and connectivity. The Technical Specialist will work in close collaboration with Sales and Product Marketing to ensure effective support is available for all Phoenix Contact products.

RESPONSIBILITIES :

Provide product and application technical support for all Phoenix Contact products.

Provide pre-sales support with the selection and application of products, and system solutions to customers’ needs

Provide after sales support, through telephone consultations, application assistance, and troubleshooting applications

Proof of concept testing and demonstrating the application and solutions to the customer

Testing products to solve technical support questions

Assistance to all departments regarding product or technical questions

Develop and maintain a good relationship with distributors and customers via positive help and attitude following the “Attributes that contribute to the provision of Excellence in Customer Service”.

Provide support required by distributors (cross referencing competitor’s products, product recommendation and inform field sales as necessary)

Assist and provide product training to distributors, customers and field sales as required

Assist in building demo boards and control panels

Qualify and develop leads for field sales

Recommend and document improvements to technical support procedures

Work with our Quality team to review customer complaint and make sure all products are complying to Phoenix Contact standards

QUALIFICATION / EXPERIENCE REQUIREMENTS :

Electrical Engineering technologist certification or equivalent

Experience and knowledge with PLC programming and industrial automation

Experience and knowledge of Electrical and power systems

Knowledge of electronic components such as rectifiers and voltage dividers

Previous experience working in a technical support / advisory role

Able to effectively communicate both verbally and written

Evidence of being a self-learner, eager to continue learning / study

Experience and knowledge of industrial safety systems and / or standards

Knowledge of Canadian approvals and standards such as CSA, UL

ESSENTIAL JOB REQUIREMENTS

Attendance in accordance with company policies and participation in local, regional, and (inter)national meetings

Must be able to lift demo products, approx. 20-25 lbs

Must be able to travel as required / visit customer sites

Must have a valid driver’s license

We are offering an attractive remuneration package, employee benefits and the opportunity to contribute to a fast-paced growing company with dynamic leadership and a history of growth and profitability.

Awarded one of Canada’s Best Workplaces, we recognize people as our most valuable resource. We are an equal opportunity employer.

Phoenix Contact Ltd welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We appreciate your interest; however only candidates selected for interviews will be notified.