Contact center manager Jobs in Gatineau, QC

You are responsible for all aspects of your kitchen and ensure that all dishes served meet quality standards. With your experience, you inspire your team to grow and follow company standards at all times. Hygiene and sanitation management, organization, food quality and cost management are fundamental aspects of your job.

Your main responsibilities:

• To ensure that the standards of food quality and food preparation are respected
• Ensure the smooth running of the kitchen and actively participate where needed
• Be proactive in food safety by promoting and maintaining good practices, ensuring the use of checklists and monitoring the temperature of food and storage areas
• Ensure the recruitment, development and management of all kitchen staff
• Rotate inventory and conduct food inventory according to company standards
• Manage food costs by ensuring adherence to recipes, waste management and taking corrective action when discrepancies between actual and theoretical inventory quantities are noted.
• Develop team member schedules and manage labor costs using standard tools and taking into account objectives
• Ensure the health and safety of kitchen employees by training employees, registering them for mandatory certifications and ensuring proper maintenance of equipment
• Ensure the cleanliness, preventive maintenance and repair of equipment
• Participate in operational meetings with managers and chefs
• Perform administrative tasks related to payroll, schedules, emails, follow-ups, etc.

Skills to succeed in your role:

Communication skills

You communicate your ideas clearly to your colleagues and use tact to help them grow in their knowledge of beer. You are open-minded when it comes to beer and have no difficulty adapting to other people to make myself understood.

Ability to work in a team

I realize that my team is the strength of my restaurant and is a valuable asset in my work. I make sure to listen to my team and give feedback so that all my colleagues are proud to be beer ambassadors. I am also committed to helping my fellow brewers.

Coaching

The development of my colleagues is without a doubt one of my ultimate responsibilities. I take a coaching and mentoring approach to my team and provide them with opportunities to become better. I understand that the more my employees' skills are developed, the more effective they will be. It will be easier for me to delegate tasks to them and rely on them if they have a higher level of expertise.

Leadership

I have the ability to bring out the best in my employees. I am able to share my vision and expectations effectively while ensuring buy-in from all my colleagues. I demonstrate managerial courage when necessary and take the time to listen to the needs of my team members.

Time and priority management

I have to deal with many priorities on a daily basis, both planned and unplanned. I know how to prioritize them according to their urgency and according to the time available. I understand that in order to manage all of these priorities, I must delegate effectively to my team members.