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Contact center manager • gatineau qc

Dernière mise à jour : il y a 7 heures
Manager, Business Intelligence and Visualization Center of Excellence

Manager, Business Intelligence and Visualization Center of Excellence

NAV CANADAOttawa
Temps plein
Challenging, team-oriented work environment.Competitive compensation and flexible benefits.Opportunities for growth and development. Diverse and inclusive workforce.Responsible for creating strategy...Voir plusDernière mise à jour : il y a 4 jours
Bilingual (EN / FR) Contact Center Agent (Work from Home) - Représentant(e) bilingue (ANGLAIS- FRANCAIS) en centre d’appel (De la maison)

Bilingual (EN / FR) Contact Center Agent (Work from Home) - Représentant(e) bilingue (ANGLAIS- FRANCAIS) en centre d’appel (De la maison)

JLLOttawa, ON
20,00 $CA par heure
Télétravail
Temps plein
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Voir plusDernière mise à jour : il y a plus de 30 jours
Data Center Technician Canada Onsite

Data Center Technician Canada Onsite

RM Staffing B.V.Ottawa, ON, CA
CDI
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24 / 7 support through...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Datacentre Operations Specialist

Datacentre Operations Specialist

Adecco CanadaGatineau, QC, CA
Temporaire
Quick Apply
Adecco is currently recruiting for a Datacentre Operations Specialist for a 1-year.This role is in Calgary with some visits to Kamloops Datacentre. The successful candidate must be eligible for a va...Voir plusDernière mise à jour : il y a 11 jours
  • Offre sponsorisée
Telephone Canvasser – Voter Contact

Telephone Canvasser – Voter Contact

nTech StrategiesOttawa, ON, ca
20,00 $CA par heure
Telephone Canvasser – Voter Contact.Remote (work from home, anywhere in Canada).Tech Strategies is a leading provider of voter contact and engagement services, working with political campaigns, ele...Voir plusDernière mise à jour : il y a 26 jours
  • Offre sponsorisée
Building Technician (Data Center)

Building Technician (Data Center)

HaysGreater Montreal Metropolitan Area, Canada
Temps plein +1
Job : Data Center Facilities Technician / MMF / Stationary Engineer.Location : Montreal or West Island.Salary : Competitive compensation package based on experience. Shift : 3-4-4-3 (Day, evening, night...Voir plusDernière mise à jour : il y a 19 jours
Manager, Proposals, Strategic Pursuit Center

Manager, Proposals, Strategic Pursuit Center

BDOKent St,Ottawa
30,00 $CA –40,00 $CA par heure
Temps plein
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping client...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
  • Nouvelle offre
Manager, Business Intelligence and Visualization Center of Excellence

Manager, Business Intelligence and Visualization Center of Excellence

Nav CanadaOttawa, ON, Canada
Temps plein
Manager, Business Intelligence and Visualization Center of Excellence page is loaded.Manager, Business Intelligence and Visualization Center of Excellence. Apply locations Ottawa time type Full time...Voir plusDernière mise à jour : il y a 7 heures
Sr Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative

Sr Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for a Benefits Modernization initiative

S.i. SystemsOttawa
Our valued Public Sector client requires a.Senior Change Manager to develop training documents and a change readiness plan for a large contact center solution project from initiation to go-live for...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Customer Service Representative

Bilingual Customer Service Representative

International Financial GroupOttawa, Ontario
17,00 $CA par heure
Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension / conversion.This role is hybrid, 2 ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Call Center Specialist

Call Center Specialist

Pitch Perfect SolutionsOttawa, ON, Canada
20,00 $CA par heure
Temps plein
Let me start by saying thanks for taking the time to apply for our position.We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMEN...Voir plusDernière mise à jour : il y a 6 jours
  • Offre sponsorisée
Outbound Contact Centre Representative - Canadian Banking, Credit Cards

Outbound Contact Centre Representative - Canadian Banking, Credit Cards

TD BankOttawa, ON, Canada
Temps plein
Services bancaires personnels et commerciaux.Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons...Voir plusDernière mise à jour : il y a 2 jours
French Bilingual Contact Centre Representative - MBNA, Customer Assistance Specialist

French Bilingual Contact Centre Representative - MBNA, Customer Assistance Specialist

The Toronto-Dominion Bank (Canada)Ottawa, Ontario
Temps plein
MBNA is a mono-line lender, offering a variety of credit card products and specializing in affinity partnerships.The MBNA Customer Assistance role is to work with customers to help them resolve the...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Advisor, Tiffany Contact Centre, Montréal Ritz

Client Advisor, Tiffany Contact Centre, Montréal Ritz

Tiffany & CoCanada, QC
60 000,00 $CA – 90 000,00 $CA par an
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.We are...Voir plusDernière mise à jour : il y a plus de 30 jours
Remote Contact Centre Agent : Indigenous Class Action Administration Projects

Remote Contact Centre Agent : Indigenous Class Action Administration Projects

DeloitteOttawa, ON
58 507,77 $CA – 73 134,71 $CA par an
Télétravail
Full-time Permanent or contract positions (6-12 months).Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB. Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; O...Voir plusDernière mise à jour : il y a plus de 30 jours
BILINGUAL ANALYST, CLIENT CONTACT CENTRE– Temporary 12 month contract

BILINGUAL ANALYST, CLIENT CONTACT CENTRE– Temporary 12 month contract

BDCOttawa
58 507,77 $CA – 73 134,71 $CA par an
Temps plein
We are banking at another level.It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepren...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Regional Leader, Training Center Operations Central

Regional Leader, Training Center Operations Central

CAEOttawa
20,50 $CA –26,10 $CA par heure
Temps plein
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 75 years of industry firsts, we conti...Voir plusDernière mise à jour : il y a plus de 30 jours
Junior Instructional Designer (Contact Centre)

Junior Instructional Designer (Contact Centre)

The Travel CoorporationOttawa, ON, Canada
25,00 $CA –35,00 $CA par heure
Junior Instructional Designer (Contact Centre).Barrie, ON, Canada • Brampton, ON, Canada • Burlington, ON, Canada • Etobicoke, ON, Canada • Hamilton, ON, Canada • Kitchener, ON, Canada • London, ON...Voir plusDernière mise à jour : il y a plus de 30 jours
Call Center Representatives

Call Center Representatives

AppleOneOTTAWA, ON
47 800,00 $CA par an
We are currently hiring for Call Center Representatives for our client in Ottawa! Please read the description before applying. This is a front line support service connecting citizens with all the i...Voir plusDernière mise à jour : il y a plus de 30 jours
Maintenance Performance Center (MPC) Lead

Maintenance Performance Center (MPC) Lead

AlstomOttawa, ON, CA
21,00 $CA par heure
At Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility...Voir plusDernière mise à jour : il y a plus de 30 jours
Manager, Business Intelligence and Visualization Center of Excellence

Manager, Business Intelligence and Visualization Center of Excellence

NAV CANADAOttawa
Il y a 4 jours
Type de contrat
  • Temps plein
Description de poste

Description

What NAV CANADA offers you :

  • Challenging, team-oriented work environment
  • Competitive compensation and flexible benefits
  • Defined benefit pension plan
  • Opportunities for growth and development
  • Flexible work arrangements
  • Diverse and inclusive workforce

In this role you will :

Planning

  • Responsible for creating strategy and roadmap on business intelligence and visualization aligned with NAV CANADA’s business strategy and objectives
  • Plans and executes data and analytics projects to extract valuable insights and transform complex data into meaningful information to deliver business outcomes, ensuring risks are managed and issues are identified and resolved in a timely manner.
  • Actively contributes to the broader context of NAV CANADA’s Data, Analytics, and AI strategy.
  • Develops a roadmap and leads the modernization effort to transform legacy data platforms.
  • Conduct annual financial planning and project financial planning including : Determining financial requirements and administering their portion of the budget monitoring and reporting activity against budgets / business plans and responding to variances as appropriateDetermining business / financial efficiencies respecting the utilization of resourcesCommitting corporate funds through the authority to negotiate, conclude and manage professional resources contracts

    • Business Intelligence and Visualization Program Delivery

  • Provides leadership and direction on building and operationalizing complex data solutions, applying transformations, and recommending data cleansing / quality solutions.
  • Continually monitors and refines the roadmap to meet business needs and take advantage of rapidly evolving technologies.
  • Modernizes and strengthens core data management capabilities for analytics consumption including master data management, data quality, data privacy and security as well as data cataloging.
  • Responsible creating a modernization roadmap for the legacy data platforms (i.e., data stage, Congos, etc.)
  • Leads the modernization efforts for the legacy data platforms
  • Manages approved capital and allocated operating budgets based on the roadmap and manage the product lifecycles. Management of capital projects (scope, schedule, cost) from project proposal to life cycle management
  • Secures investment for projects, following the NAV CANADA approved processes.
  • Provides effective product support to ensure a high degree of end user satisfaction.
  • Manages Power BI tools and other legacy tools including data stage and Cognos BI
  • Responsible for establishing a CoE to provide data literacy training, analytics technology training, and best practices to analytics users across the organization. Responsibilities include : Organizing a Community of Practice for BI and VisualizationProviding ongoing data literacy training to stakeholders across the organizationProviding best practices on how to conduct analyticsProviding training on how to use Power BIDriving the adoption of analytics products, technologies and tools.

    • Stakeholder Relationships and Communications

  • Manages and delivers comprehensive reports, dashboards, visualization, and models across NAV CANADA. Leads the self-serve data and analytics efforts to enable data scientists, citizen data scientists, decision makers across NAV CANADA to access and analyze data safely.
  • Partners with business stakeholders to understand analytics needs and use cases to continuously update data holdings in the data platform. Leads and facilitates discussions and workshops.
  • Collaborates with data engineers, data scientists, and citizen data scientists across the organization to implement and maintain data models and integrate predictive models or machine learning algorithms into analytics workflows.
  • Builds and maintains Business Intelligence and Visualization Center of Excellence through communities of practice, data and analytics initiatives, success stories and other means to increase and sustains organizational engagement.
  • Manages stakeholders and promotes close collaboration across the organization for knowledge sharing, mentoring, and training related to data and analytics.

    • Leadership

  • Manages a team of direct reports or assigned resources including hiring, managing work, providing guidance, and coaching, and managing leave and overtime. Responsibilities include : Directing the day-to-day activities by establishing the work unit’s business goals, performance indicators and objectives, priorities, work plans, milestone deliverables, financial and resource plans. Determining the on-going staff requirements and hiring and / or promoting subordinates in order to fulfill these needs. Conducting regular performance assessments of all staff and establishing training strategies to target developmental needs. As necessary, conferring discipline which involves all variety of scenarios from verbal to written warnings, suspensions or ultimately dismissal. Determining resolution and signing on behalf of management for complaint stage or level 1 type grievancesAuthorizing leaves of absence and managing issues associated with attendance management.Authorizing the use of overtime
  • Leads various working groups across the organization to improve our data and analytics capabilities.

    • What you bring :

  • Solid understanding of relevant data governance, data quality, and data security best practices
  • Knowledge of ETL processes, data integration, and data warehousing concepts.
  • Knowledge of data architecture and data modelling concepts and best practices.
  • Familiarity with data visualization tools such as Power BI
  • Familiarity with cloud-based data platforms such as AWS, GCP, and Azure for data storage and processing
  • Extensive knowledge of project and change management approaches and methodologies.
  • At least five years of experience in any of the following areas : data strategy, data governance, data analyst, business intelligence analyst, data architecture, data modelling
  • Experience in managing employees and project teams.
  • Experience working with Power BI or other visualization tools.
  • Experience in delivering self-serve capabilities and / or data literacy program to the organization.
  • Experience working in close collaboration with cross-functional business groups.
  • A bachelor’s degree in computer science, Engineering or Information Technology or equivalent combination of education, skills and experience.

    • How others describe you :

  • Strong organizational, analytical and communication skills with the ability to communicate effectively with stakeholders and project team members.
  • Strong problem-solving skills, and the ability to think critically and analytically.
  • Ability to facilitate workshops, project meetings, team meetings, etc.
  • Ability to work within a multi-disciplinary team.
  • Ability to propose, document, and present business cases, strategies, and solutions.
  • Ability to respond to project / operational risks and issues in a timely and organized fashion.
  • Ability to manage multiple projects and manage priorities between project and lifecycle goals.
  • Ability to identify patterns, correlations, and trends from data that can provide insights into business operations.
  • Willingness and ability to stay up to date with the latest trends, techniques, and tools in data analysis, machine learning, and business intelligence.
  • Ability to inspire and influence others to achieve a goal
  • Ability to coach and mentor staff at all levels

    • Working Conditions :

  • This position is based at Ottawa Head Office but may be eligible for a flexible work arrangement.

    • NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

    Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

    The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

    We thank all applicants for their interest; only those selected for an interview will be contacted.