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Call Center Representatives

Call Center Representatives

AppleOneOTTAWA, ON
30+ days ago
Salary
CA$47,800.00 yearly
Job description

We are currently hiring for Call Center Representatives for our client in Ottawa! Please read the description before applying.

Department Overview

This is a front line support service connecting citizens with all the information and referrals they need quicker and with higher satisfaction. The strategic focus is a channel and service expansion to ensure citizens are able to access services from a single source.

Position Summary

As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our incoming call center clients. You will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast-paced environment.

Your typical week

  • Answer phone calls efficiently to support targets, while meeting quality guidelines.
  • Understand and comply with with legislated and client policies and work procedures accurately to provide excellent customer service.
  • Adhere to your work commitment and daily schedule so that the team can meet its business goals efficiently and reliably.
  • Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment.

What you offer us

Knowledge, Skills and Abilities

  • Passionate about providing superior customer service, while being able to handle client questions in a quick and professional manner with one call resolution
  • Possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
  • Self-starter who will take the initiative to obtain solutions and are able to stay focused; pay attention to detail and follow established operating procedures
  • Comfortable working independently and within a team environment. You have the ability to multitask and embrace change
  • Ability to work in a statistically driven environment, measured by call quality and call productivity goals
  • Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
  • Strong verbal and written skills required
  • Must be self-motivated, and able to work independently and in a team environment
  • Good analytical skills and technical aptitude for using a variety of computer applications

    • Education and Experience

  • High school diploma or GED Equivalent, may be subject to standardized testing.
  • At least one year of experience in a similar role.
  • Proficiency in basic computer skills, ability to operate standard office equipment.
  • Understand the principles of call control and customer situational judgment.

    • Other

  • Must clear Federal Reliability Security Clearance
  • Must reside within 50km of Greater Ottawa Area
  • Must be able to work between the hours of 5 : 30am-9 : 00pm

    • What we offer you

    We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide.

  • Competitive market-based salaries
  • Comprehensive benefits
  • Three weeks of paid vacation
  • Group Retirement Savings Plan
  • Employee appreciation events