Communications director Jobs in Oakville, ON

Title : Director, Communications and Change Management

Requisition ID : 214803

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Reporting to the VP, Business Alignment, the Director, Change Management and Employee Experience will contribute to the overall success of the Office of the Chief Operating Officer (COO), Canadian Banking, by ensuring specific goals, plans, and initiatives are executed / delivered via a strong change management program of the team’s business strategies and objectives.

The position requires someone who is a strong communicator with a big picture focus, creative mindset / problem solver and has a comfort with, and a strong desire for, interacting with both the COO and the broader Canadian Banking leadership teams, management, employees, and stakeholders.

Accountabilities

• Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Works with the COO leadership team to identify, develop, propose, and deliver Change Management and Employee Experience strategy to enhance KPIs and KRIs across all teams globally.
• Creates and maintains a COO centre of excellence by operating impartially across COO business teams to connect initiatives and identify optimization opportunities.
• Develops, executes, and sustains strategies inclusive of employee experience, change management, culture, and communication to enhance the COO employee journey and support delivery of COO strategies.
• Leads the development, execution, and measurement of communications, client experience, and learning strategies that complement and enable the COO’s business objectives.
• Gathers, analyzes, and presents COO employee experience metrics to drive the delivery of the initiatives.
• Collaborates with COO teams to support the successful delivery of initiatives through strong change management practices, learning strategy development and delivery, and sustainment practices.
• Builds strategic presentations and communications that focus on providing insight into goals, strategy, programs, processes, and vision of executive and COO leadership, strengthening executive and employee experience.
• Develops strong relationships with key stakeholders to become a trusted advisor and strategic partner in the identification and execution of transformational and / or continuous improvement initiatives.
• Leads, empowers, engages, and develops a talented team of highly skilled change, employee experience, communication, and learning and development specialists to deliver innovative and inspiring, high impact and results-driven employee and client experience programs.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions and support the development and sustainment of risk culture across the COO.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML / ATF / sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision / values / business strategy; and managing succession and development planning for the team.

Dimensions

Education / Experience / Other Information

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