Communications Support

Communications Support has different roles which include the Call Taker and Communicator roles. Duties may include :

• Answering emergent (9-1-1) and non-emergent calls.
• Obtaining important information to determine service needed.
• Answering internal lines and help with request.
• Initiating support services (i.e. calls-out, phone listing, records checks, tweets and texts as required).
• Assigning and co-ordinating dispatch of personnel for calls.
• Monitoring police units.
• Maintaining appropriate police coverage.