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Communications consultant Jobs in Richmond Hill, ON

Last updated: 20 hours ago
  • Promoted
Communications and Customer Experience Advisor (Department Communications Advisor)

Communications and Customer Experience Advisor (Department Communications Advisor)

York RegionRichmond Hill, CA
Full-time
York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised...Show moreLast updated: 2 days ago
communications manager

communications manager

CENTURY PRIVATE SCHOOLRichmond Hill, ON, CA
CA$45.00–CA$60.00 hourly
Full-time +1
Hire, train, direct and motivate staff.Plan and control budget and expenditures.Write and edit press releases, newsletter and communications materials. Direct and evaluate establishments and departm...Show moreLast updated: 30+ days ago
Strategic Communications Manager

Strategic Communications Manager

LenovoMarkham, Ontario, Canada
CA$40.00 hourly
The ISG Business Unit of Lenovo is seeking a Strategic Communications Manager.Lenovo is a leader in genuine innovation and smarter technology for all. We’re looking for someone who can embody the Le...Show moreLast updated: 30+ days ago
Unified Communications Engineer

Unified Communications Engineer

Computer TalkMarkham, Ontario
Unified Communications Engineer.ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding...Show moreLast updated: 30+ days ago
  • Promoted
Communications and Engagement Advisor

Communications and Engagement Advisor

City of Greater SudburyGreater Sudbury, Sudbury District, Canada
CA$43.71 hourly
Part-time
Communications and Community Engagement.Office of the Chief Administrative Officer.The start date will follow the selection process. This position is eligible to work remotely on a part-time basis (...Show moreLast updated: 5 days ago
Communications Specialist - Senior

Communications Specialist - Senior

BMO Financial GroupNorth York, ON
CA$30.00 hourly
BMO is an organization driven by a shared Purpose : Boldly Grow the Good in business and life.It calls on members of its team, to create lasting, positive change for its customers, its communities, ...Show moreLast updated: 30+ days ago
  • Promoted
Vice President, Communications and Engagement

Vice President, Communications and Engagement

Ontario Health atHomeOntario, CA
CARE AND BE CARED FOR - THIS IS YOUR HOME.Are you a strategic communications leader who thrives in a collaborative environment? Do you enjoy leading a team of communications and engagements profess...Show moreLast updated: 10 days ago
  • Promoted
Head of Communications

Head of Communications

General TAO VenturesOntario, CA
Full-time
General TAO Ventures is a forward-thinking venture studio focused on incubating cutting-edge AI companies.We are at the intersection of Blockchain and AI, driving innovation and building the future...Show moreLast updated: 1 day ago
Communications Associate

Communications Associate

Pickering CollegeOntario, CA
CA$38.37 hourly
Bachelor’s Degree in communications, journalism, public relations, or a related field.Minimum of 3 years of experience in a communications role, preferably in an educational setting.Excellent writt...Show moreLast updated: 30+ days ago
  • Promoted
Marketing and Communications Specialist

Marketing and Communications Specialist

destinationone ConsultingMarkham, Ontario, Canada
CleanTech Education and EdTech Government (Municipal State / Provincial and Federal) Health and MedTech Healthcare and Wellness Legal NotForProfit and Public Accounting. We are committed to building a...Show moreLast updated: 29 days ago
  • Promoted
Marketing Communications Advisor (8 months)

Marketing Communications Advisor (8 months)

MetroWoodbridge, CA
Temporary
Position Title : Marketing Communications Advisor (8 months) Requisition ID : 39859 Career Group (ADSP) : Administrative Division : Qc - Fidélité et engagement consommateur (80300529) Department : Marke...Show moreLast updated: 2 days ago
Senior Manager, Communications

Senior Manager, Communications

GraingerTHORNHILL, ON, CA
Full-time
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4. We’re dedicated to providing value fo...Show moreLast updated: 22 days ago
  • Promoted
Transport and Communications General Manager

Transport and Communications General Manager

Pantos Logistics Canada Inc.North York, ON, Canada
CA$172,000.00 yearly
Full-time +1
Provide leadership to support the business objectives and initiatives.Plan and evaluate strategical and operational plans for effective and efficient delivery of services.Develop and oversee implem...Show moreLast updated: 29 days ago
  • Promoted
Manager Communications and Marketing

Manager Communications and Marketing

MSFRichmond Hill, Ontario, Canada
Full-time
Reporting to the Director Development and Communications the ManagerCommunications and Marketing is responsible for the development andimplementation of all communications and marketing strategies ...Show moreLast updated: 30+ days ago
Senior Manager, Communications

Senior Manager, Communications

Grainger BusinessesTHORNHILL, ON, CA
Full-time
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4. We’re dedicated to providing value fo...Show moreLast updated: 22 days ago
Alumni Communications Officer

Alumni Communications Officer

York UniversityOntario, Canada
CA$70,516.00 yearly
Advancement at York leads and inspires meaningful engagement and philanthropic support from alumni and friends to advance the University's mission. We are also deeply committed to building the reput...Show moreLast updated: 30+ days ago
Director, National Communications

Director, National Communications

Meridia Recruitment SolutionsOntario
CA$40.00 hourly
Director, National Communications.Our client, a leading global business law firm is currently looking for a Director, National Communications to join their office in Toronto, Ontario.Reporting to t...Show moreLast updated: 30+ days ago
  • Promoted
Communications Supervisor

Communications Supervisor

LHH KnightsbridgeOntario, Canada, Canada
Permanent
Our client, a fast-growing public sector organization, is expanding its communications team and looking for a.As a key player in the organization, this person will oversee the development, implemen...Show moreLast updated: 16 days ago
Communications Specialist

Communications Specialist

IG Wealth ManagementOntario, Canada
CA$30.00 hourly
Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and inv...Show moreLast updated: 30+ days ago
  • New!
Manager, External Communications

Manager, External Communications

AbbVieMarkham, Ontario, Canada
Full-time
Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global sc...Show moreLast updated: 20 hours ago
Communications and Customer Experience Advisor (Department Communications Advisor)

Communications and Customer Experience Advisor (Department Communications Advisor)

York RegionRichmond Hill, CA
2 days ago
Job type
  • Full-time
Job description

Please apply on Isarta.com

https : / / isarta.com / jobs / ?utm_source=IND&job=108241

Description

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada's Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls.

  • Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
  • Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
  • Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24 / 7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and / or vacation.
  • Inclusive and Diverse Workforce - We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

This position is responsible for developing and providing communication advice and support for escalated concerns from customers and elected officials offices. Engages with program areas to provide customer experience guidance on customer issues, options and addressing customer concerns. Identifies and reports on customer service trends and issues. Collaborates with others in the department to optimize the customer experience. Prepares reports for management and provides recommendations for customer experience improvements. Assists with the implementation of customer experience initiatives across the department.

WHAT YOU'LL BE DOING

  • Leads, coordinates, responds, and resolves sensitive inquiries received from the public or elected officials' offices. Ensures appropriate levels of management are kept apprised and approvals are received for responses.
  • Reviews and provides feedback to staff responses for escalated and sensitive issues.
  • Communicates with customers, using appropriate channels, while maintaining confidentiality and sensitivity.
  • Develops and coordinates with internal partners responses to concerns and escalations received from the public and politicians.
  • Liaises with internal partners and as needed with external contractors on various issues to provide responses to the public, municipal and regional politicians, staff etc.
  • Acts as the point of escalation for unresolved customer inquiries, working closely with cross-functional teams to find resolutions.
  • Maintains records of customer interactions, inquiries, and resolutions in the Customer Response Management (CRM) system.

    • WHAT WE'RE LOOKING FOR

  • Successful completion of a University Degree in Communications, Public Relations, Journalism or related field or approved equivalent combination of education and experience.
  • Minimum three (3) years demonstrated experience in communications with a focus on handling sensitive and escalated inquiries, issues management and internal business partner relations.
  • Strong knowledge of communication practices and theory, including strategic communications, issues management, and internal communications best practices.
  • Highly developed writing, editing, and presenting skills, using plain language best practices and Canadian Press Style Guide.
  • Demonstrated experience fostering cooperative and collaborative working relationships.
  • Experience dealing with confidential materials and exercising good judgement and discretion in dealing with politically sensitive and confidential matters.
  • Proven political acuity and skills to respond to and deescalate issues.
  • Demonstrated knowledge of relevant Legislation, Standards, Acts and Regulations and industry best practices.
  • Demonstrated knowledge of a Customer Relations Management software or other relevant customer service technology and tools.
  • Experience identifying process improvements and innovation.
  • Demonstrated ability in the Region's core competencies.
  • Intermediate skills in MS Office Suite, including the use of virtual platforms.
  • Excellent interpersonal skills and ability to connect with a range of internal and external stakeholders while focusing on fostering collaborative work relationships.
  • Strong report writing, analytical and presentation skills and work to tight deadlines.
  • Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
  • Ability to work independently and with teams and with the ability to manage competing priorities.
  • Ability to travel to offsite locations, as required.
  • Ability to work outside regular business hours, as required.

    • Please apply on Isarta.com

    https : / / isarta.com / jobs / ?utm_source=IND&job=108241