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Collections agent Jobs in Toronto, ON

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Collections agent • toronto on

Last updated: 6 days ago

SAP FICA Consultant (Utilities Collections & Dunning)

Astra North Infoteck Inc.Toronto, ON, ca
Full-time

SAP FICA Consultant (Utilities Collections & Dunning).An experienced SAP FICA Consultant with deep functional expertise to support dunning, collections, and payment arrangement enhancements wit... Show more

Ramp Agent

Stoakley-Stewart ConsultantsToronto, ON
Permanent

Fancy yourself a bit of a jet-setter? With their employee travel perks, this opportunity will help you see the world…and make it possible to bring family and friends along with you.Ready to work ha... Show more

Manager, Collections Strategy

Rogers CommunicationsToronto, ON, CA
Full-time +1

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and im... Show more

Senior Manager Collections Strategies

ScotiabankToronto, ON, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Working within GRM, you will lead a team responsible for producing data driven analyses resulti... Show more

Collections Coordinator (18-Month Contract)

faskenToronto, ON, CA
CA$60,000.00 yearly
Full-time +1

Reporting to the Manager, Collections, the Collections Coordinator is responsible for providing professional and timely collections support for an assigned portfolio of Fasken clients.The successfu... Show more

Land Agent

CanacreToronto, ON, CA
Full-time
Quick Apply

Canacre’s core services focus on leadership in Environment and Land services throughout the project lifecycle.At Canacre, we emphasize continuous development and growth.Our commitment to inve... Show more

Mortgage Agent

RatehubToronto, ON, CA
Full-time
Quick Apply

Attention Retention/Renewal Specialists, Mortgage Agents and Financial Advisors – we are looking for you!  Ratehub has an opening on our inside sales team for a Mortgage Agent (Ontario) ... Show more

Transfer Agent

Pitch Health SolutionsToronto, ON, CA
CA$33.00 hourly
Full-time
Quick Apply

SALES SUPERSTARS WANTED – EARN $33+/HOUR 🚀 Are you hungry to make money?.Do you love talking to people, competing, and getting paid for your performance?.Pitch Perfect Solutions is hi... Show more

Customer Service Agent

ZEISS GroupToronto
CA$37,000.00 yearly
Full-time

How many companies can say they’ve been in business for over 180 years?.Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced worl... Show more

Billing & Collections Specialist

HaysToronto
Full-time

You will be joining a reputable organization in the legal space.Thepany offers a professional yet collaborative environment, with a strong focus on accuracy, client service, and operational excelle... Show more

Real Estate Agent

Royal LePageToronto, Ontario
Full-time +1

Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingToronto, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Reservations Agent

CNTowerToronto, ON, CA
CA$22.08 hourly
Full-time

The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets.They are to provide extraordinary service and information ... Show more

Traffic Agent ( customs agent)

Livingston InternationalToronto, ON, CA
Full-time

Join Livingston and grow your career in the constantly changing world of international trade.Livingston is a market leader offering customs brokerage, international trade consulting, compliance and... Show more

Leasing Agent

Tribe Management incToronto, ON, CA
Full-time
Quick Apply

DMS Management Solution, Division of Tribe is one of Canada's premiere real estate services companies managing a wide range of property types providing tenants and landlords with superior service a... Show more

Real Estate Agent

Royal LePage Estate RealtyToronto, Ontario, Canada
Full-time +1

Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more

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SAP FICA Consultant (Utilities Collections & Dunning)

SAP FICA Consultant (Utilities Collections & Dunning)

Astra North Infoteck Inc.Toronto, ON, ca
7 days ago
Job type
  • Full-time
Job description
Job Title

SAP FICA Consultant (Utilities Collections & Dunning)

Formatted Job Description

Role Overview

An experienced SAP FICA Consultant with deep functional expertise to support dunning, collections, and payment arrangement enhancements within a regulated utility environment. The consultant will be responsible to support project delivery activities such as facilitating functional workshops to confirm business requirements, designing components of future state solution, supporting feature delivery through configuration, development, testing and deployment to improve collections performance, reduce customization complexity, enhance operational efficiency, and maintain regulatory compliance.

Key Responsibilities

  • Configure and optimize SAP FICA dunning and collections processes, including dunning intervals, disconnections, notices, and correspondence.
  • Design, simplify, and maintain FICA solution for collections, payment eligibility, risk segmentation, and treatment logic, with a focus on reducing unnecessary customization.
  • Identify opportunities to replace complex custom logic with standard SAP capabilities where possible.
  • Implement and enhance payment arrangement (installment plan) rules, default handling, and installment calculations.
  • Support changes to collections correspondence, notices, and fact sheets to ensure accuracy and regulatory compliance.
  • Configure payment handling, adjustments, and automated write off processes for closed accounts.
  • Align FICA processes with digital channels and agent tools to improve operational efficiency and reduce handling time.
  • Support functional design, testing, deployment, and knowledge transfer for FICA enhancements.

Required Experience

  • 8+ years of SAP IS U / SAP FICA functional experience.
  • 5+ years of hands on experience with dunning and collections scenarios.
  • Strong experience with SAP FICA collections, disconnections, payment arrangements, and correspondence.
  • Proven experience working in utilities or other regulated industries.
  • Demonstrated experience simplifying complex customizations while maintaining compliance.

Required Skills and Qualifications

  • Deep expertise in SAP FICA (Contract Accounts Receivable and Payable).
  • Strong understanding of dunning procedures, collections strategies, and disconnection processes.
  • Experience with installment plans, default logic, and write off automation.
  • Ability to translate regulatory and business requirements into maintainable, low complexity FICA solutions.
  • Strong analytical, problem solving, and documentation skills.

Nice to Have

  • BRF+ configuration skills, including decision tables, rule sets, and process orchestration.
  • Experience with collections or high volume utility environments.
  • Exposure to digital channels or agent desktop integrations related to collections.
  • Prior experience supporting large remediation or collections optimization program.