Collections Administrator
Toronto
Reference # - AC 18237
Our client, one of Canada’s largest and most successful law firms is seeking a Collections Administrator to join their Finance department in Toronto.
Your Responsibilities :
- The Collections Administrator is responsible for the timely and professional follow-up / collection of the Firm’s outstanding accounts for an assigned portfolio of lawyers across the Firm.
- Contacting clients regarding past-due payment of accounts in accordance with Firm guidelines and procedures
- Monitoring and maintaining the aged AR portfolio while achieving target departmental goals and KPIs
- Maintaining accurate and up-to-date client files on the Accounts Receivable Collections Systems (ARCS)
- Working closely with other collections administrators, legal assistants, lawyers and clients to investigate payments with insufficient details to be posted
- Preparing reports on unapplied payments and large payments received
- Completing client information forms as required
- Processing client-fee credits
- Providing exemplary customer service
Your Requirements :
- University degree or college diploma is required
- Minimum of two years of collections experience is preferred
- Strong client service orientation combined with excellent communication skills
- Strong proficiency in Microsoft Excel, Word and Outlook
- Excellent oral and written communication skills
- Ability to be flexible and work well in a close team environment
- Exceptional attention to detail
- Strong analytical and problem-solving skills
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