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Collections Administrator
Meridia Recruitment SolutionsOntario30+ days ago
Job type
- Full-time
Job descriptionUniversity degree or college diploma is required Minimum of two years of collections experience is preferred Strong client service orientation combined with excellent communication skills Strong proficiency in Microsoft Excel, Word and Outlook Excellent oral and written communication skills Ability to be flexible and work well in a close team environment Exceptional attention to detail Strong analytical and problem-solving skills Bilingualism in French is considered an asset
Role Description
- Contacting clients regarding past-due payment of accounts in accordance with Firm guidelines and procedures
- Monitoring and maintaining the aged AR portfolio while achieving target departmental goals and KPIs
- Maintaining accurate and up-to-date client files on the Accounts Receivable Collections Systems (ARCS)
- Working closely with other collections administrators, legal assistants, lawyers and clients to investigate payments with insufficient details to be posted
- Preparing reports on unapplied payments and large payments received
- Completing client information forms as required
- Processing client-fee credits
- Providing exemplary customer service
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Administrator • Ontario