Risk and Collections Analyst

Risk and Collections Analyst WHO WE ARE Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction. We recently rebranded to showcase our expanded vision, yet we proudly continue to operate Merrco and Payfirma, under the KORT Payments banner. Our commitment to excellence and innovation remains stronger than ever. WHAT YOU WILL BE DOING As a Risk and Collections Analyst, you will provide effective oversight, hands-on support for the management of KORT’s merchant portfolio to ensure maximum revenue retention and loss mitigation.  This includes constructive input for the risk programs (including development and management of risk tools and reporting) for the company with the goal of maximizing application and efficiency. Manage the daily transaction risk monitoring, fraud detection, and assessment programs for the merchant portfolio to ensure fraud and chargeback risks are managed and mitigated (including Chargebacks, Fraud, velocity etc.), and to resolve uncollected balances owing Review new merchant originations at post-boarding on a risk-adjusted basis to assess to ensure new merchants adhere to applicable standards for business model, website practices and Card Brand security, and mitigate against fraudulent merchant applications Analyze accounts and transactions to identify and predict risky behavior that could result in losses for KORT or pose challenges to the broader payments ecosystem Work with KORT merchants to educate them about fraud and chargeback risks, and help prevent potential risks to their business Work with internal and external partners and platform vendors to develop solutions that would mitigate fraud risk across geographies, payment methods and products Assist with automating and simplifying routines used in regular risk programs to manage the efficiency and advance their utilization Communicate and work directly with merchants (and collection agency as applicable) to routinely collect for owed revenue / negative fee balances and resolve for performance issues related to the Merchant’s account Oversee the in-house reporting and partner tools designed to identify risks related to merchant processing activity Proactive management of risk reporting and tools to minimize and mitigate potential concerns which are arising from the merchant portfolio Provide sound recommendations and support on emerging risk issues, trends and act as the subject matter expert and m aintain strong relationships with customers, prospective customers, and partners serving the Canadian cannabis space Document risk processes, best practices and routines for use by the Risk Management function, Operations and the Sales functions Manage the resolution of all merchant risk / fraud issues which may pose a risk to the company Support the coordination of internal and external audits or regulatory reviews Additional duties or projects as assigned from time to time WHAT WE’RE LOOKING FOR A bachelor’s degree A minimum of 3 years of Fraud or Risk experience with some card-not-present payments experience including using industry leading card-not-present risk tools Experience in fraud analysis, risk management, payment fraud, procedures on the merchant, solution provider or acquirer side, and collections Software and technical knowledge (TSYS, Excel, Word, Online Tools) Excellent communication skills and committed to questioning the status quo Proven negotiation and conflict resolution skills Strong data and analytical skills, and detail oriented and ability to multitask Self starter, able to work independently, and strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork Experience working in fast-paced and rapidly changing start-up environment Fluent English, both written and spoken; French is an asset LIFE AT KORT PAYMENTS We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry. At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like : Perks and Benefits : Comprehensive Benefits Package : We've got you covered with health, dental, and vision plans. Flexible and Inclusive Work Environment : We understand the importance of work-life balance and provide the flexibility you need to thrive. Fun Events : From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work. Professional Growth : We support your career development with ongoing learning opportunities and the chance to take on new challenges. Work Hard, Play Hard : Enjoy a dynamic environment where your contributions are valued and your potential is unleashed. If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!      Powered by JazzHR