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Client success manager Jobs in Greater Sudbury, ON

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Client success manager • greater sudbury on

Last updated: 9 hours ago
Clinical Manager

Clinical Manager

The Pod GroupPeel Region, ON, CA
Full-time
Quick Apply
COMPASSIONATE • CLIENT-CENTRED • STRATEGIC • COLLABORATIVE • RESOURCEFUL.A growing, community-based organization that provides residential and outreach support for homeless individuals in Peel Regi...Show moreLast updated: 30+ days ago
Customer Success Manager (Enterprise)

Customer Success Manager (Enterprise)

BridgitON, CA
Remote
Full-time
Quick Apply
The construction industry is facing a.The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planni...Show moreLast updated: 30+ days ago
  • Promoted
Client Executive

Client Executive

Health Matters (UK) LtdGreater Sudbury, Sudbury District, Canada
Full-time
Join to apply for the Client Executive role at Health Matters (UK) Ltd.Be among the first 25 applicants.Join to apply for the Client Executive role at Health Matters (UK) Ltd.The primary purpose of...Show moreLast updated: 7 days ago
Client Advisor

Client Advisor

Royal Bank of CanadaGreater Sudbury, Ontario, Canada
Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically you help clients with their everyday banking As...Show moreLast updated: 6 days ago
Client Advisor

Client Advisor

Royal Bank of Canada>GREATER SUDBURY / GRAND SUDBURY, Canada
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, ...Show moreLast updated: 25 days ago
Customer Success Associate, Technical Support (French bilingual)

Customer Success Associate, Technical Support (French bilingual)

Industrial Scientific CorporationRemote, Ontario, Canada
Remote
Full-time
Speech French fluently to support customers.Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as ...Show moreLast updated: 30+ days ago
  • Promoted
Bilingual Manager, Know Your Client

Bilingual Manager, Know Your Client

KPMG CanadaGreater Sudbury, Sudbury District, Canada
Full-time
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.The Risk Management ...Show moreLast updated: 4 days ago
iOS Software Engineer III, Subreddit Success

iOS Software Engineer III, Subreddit Success

redditRemote, Ontario, Canada
Remote
Full-time
Reddit is a community of communities.It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote...Show moreLast updated: 30+ days ago
  • Promoted
Senior Product Manager

Senior Product Manager

Staffing Lab LLCOntario, Canada
Full-time
Staffing Lab represents a client that has asked us to assist in identifying a candidate for a Full Time Senior Product Manager for an opening within their organization. My client is looking for some...Show moreLast updated: 30+ days ago
  • Promoted
Assoc., Expérience client

Assoc., Expérience client

TDGreater Sudbury, Sudbury District, Canada
Full-time
Services bancaires personnels et commerciaux.La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont...Show moreLast updated: 9 days ago
  • Promoted
Client Assistant, Business Insurance, Mid-Market

Client Assistant, Business Insurance, Mid-Market

NFP, an Aon company (Canada)Greater Sudbury, Sudbury District, Canada
Full-time +1
Business Line : Commercial Lines, Mid-Market.Sudbury, Ontario - Hybrid (https : / / www.We are seeking an eager, detail oriented individual who will prepare, verify and input policy documentation using ...Show moreLast updated: 23 days ago
  • Promoted
Client Assistant, Business Insurance, Mid-Market

Client Assistant, Business Insurance, Mid-Market

NFPGreater Sudbury, Sudbury District, Canada
Full-time +1
Business Line : Commercial Lines, Mid-Market.We are seeking an eager, detail oriented individual who will prepare, verify and input policy documentation using Insurer portals and broker management s...Show moreLast updated: 28 days ago
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyOntario
Remote
Full-time
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Business Development Manager

Business Development Manager

Mears Group PLCGreater Sudbury, Sudbury District, Canada
Full-time +1
Be among the first 25 applicants.Business Development Manager | Facilities Management.Midlands (Remote with UK-wide travel). Up to £47,500 + Company Vehicle OR £4,500 car allowance.At Mears FM, we’r...Show moreLast updated: 9 hours ago
Open Jobs Interim Manager (Client Experience)

Open Jobs Interim Manager (Client Experience)

SephoraSudbury, Ontario, Canada
Full-time +2
At Sephora beauty is about feeling seen valued and empowered individually and collectively.It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and mak...Show moreLast updated: 22 days ago
Manager, Client Advice I

Manager, Client Advice I

CIBCSudbury, ON
Full-time
Nous bâtissons une banque axée sur les relations pour un monde moderne.Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.À la Banque ...Show moreLast updated: 2 days ago
  • Promoted
  • New!
Customer Success and Software Quality Assurance Specialist

Customer Success and Software Quality Assurance Specialist

CodalioGreater Sudbury, Sudbury District, Canada
Full-time
Customer Success and Software Quality Assurance Specialist.Codalio Greater Sudbury Metropolitan Area.Get AI-powered advice on this job and more exclusive features. Codalio is a full-stack applicatio...Show moreLast updated: 9 hours ago
  • Promoted
Client Assistant, Business Insurance, Mid-Market

Client Assistant, Business Insurance, Mid-Market

NFP CorpGreater Sudbury, Sudbury District, Canada
Full-time +1
Business Line : Commercial Lines, Mid-Market.We are seeking an eager, detail oriented individual who will prepare, verify and input policy documentation using Insurer portals and broker management s...Show moreLast updated: 25 days ago
  • Promoted
Database & Research Coordinator (Client Services)

Database & Research Coordinator (Client Services)

Science NorthGreater Sudbury, Sudbury District, Canada
Full-time
Database & Research Coordinator (Client Services).Greater Sudbury, ON P3E 5V4, Canada.Posted Friday, November 15, 2024 at 5 : 00 AM | Expired Saturday, January 18, 2025 at 4 : 59 AM.Database & Research...Show moreLast updated: 30+ days ago
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Clinical Manager

Clinical Manager

The Pod GroupPeel Region, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

COMPASSIONATE

  • CLIENT-CENTRED
  • STRATEGIC
  • COLLABORATIVE
  • RESOURCEFUL

OVERVIEW

A growing, community-based organization that provides residential and outreach support for homeless individuals in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

MISSION

Reporting to the Director of Client Services and Wellness, the Clinical Manager will support youth by providing direct supervision to Mental Health, Addiction and Harm Reduction Services. The Clinical Manager is responsible for supporting staff with daily technical expertise and clinical assistance throughout the continuum of care, managing prevention, intervention, and after-care supports, with an emphasis on supportive counselling and case management. Using a client-centred approach and the Housing First for Youth philosophy, the incumbent will lead and inspire youth towards positive change.

The Pod Group is partnering with this organization in search of a highly passionate, hands-on, and strategic candidate to fulfill the role of the Clinical Manager.

PRIORITIES

  • Manage clinical and addiction services for youth seeking services and support.
  • Supervise, coach, and support staff delivering mental health and harm reduction interventions with reinforcement from a strengths-based perspective, youth-driven care, and shared decision-making practices with youth.
  • Provide technical training and clinical expertise to enhance staff competency and crisis intervention capacity in evidence-informed client assessment tools, risk mitigation strategies, safety planning, and counselling supports.
  • Develop, enhance and implement policies and practices that align with the recovery model, developing competencies in mental health and addictions, evidence-based counselling methodologies (cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT)), motivational interviewing, strength-based counselling, solution-focused approaches, and just-in-time interventions in supporting youth.
  • Support the referral and intake process, ensuring proper documentation and files are maintained and up to date for each youth.
  • Build community connections and coordinate with service providers for further referrals to promote a continuum and holistic approach to care.
  • Assist in increasing the availability and effectiveness of interventions for youth by using Continuous Quality Improvement (CQI) principles.
  • Operationalize flexibility and access as the primary goals of interventions and continuously find ways to advocate, navigate, and eliminate barriers to rapid access to youth support and services related to their wellbeing, mental health, and addictions.
  • Provide crisis stabilization and consultation for escalated complex cases with the coordination of wraparound support for youth in crisis.
  • Participate on committees and task forces as required with other agencies addressing issues facing youth.
  • Ensure that professional standards are maintained as related to client documentation and case management.
  • Promote a low-barrier approach to youth support and facilitate access to services.
  • Create a safe and secure setting for all youth accessing services at the emergency shelter and transitional program.
  • Foster and model the importance of connection and belonging in building a positive and supportive work environment, using decolonized and anti-racist frameworks, to all staff.
  • All other duties as required in the successful management of shelter operations while partnering with all stakeholders in support of organizational success.
  • Requirements

    TALENTS & EXPERTISE

  • Bachelor's degree in psychology, social work, or related field. Master's degree in a relative field is considered an asset.
  • Registered with the College of Social Work or the College of Registered Psychotherapists of Ontario in good standing.
  • A post-graduate certificate in mental health and addictions is considered an asset.
  • Minimum 3 years of experience working as a supervisor / manager in the social service sector, preferably with individuals with complex mental health, serious mental illness, and substance use. Youth specific experience is preferred.
  • A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community.
  • Knowledge of resources and supports for youth and exposure to Region of Peel resources.
  • Experience addressing the needs of homeless clients, including making referrals to community agencies.
  • Cultural competency sensitivity and commitment to working through an EDIB, anti-oppressive, anti-racism framework.
  • Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
  • A valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract. A $2,000,000 minimum liability car insurance coverage is also mandatory.
  • Valid CPI and / or UMAB and First Aid / CPR certifications.
  • Completion of a successful Vulnerable Sector Check / Criminal Record Check will be a condition of employment.
  • Must be fully vaccinated against COVID-19, subject to applicable legislation.
  • THE POD GROUP

    The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

    We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

    The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

    We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

    EDI-B VALUES

    The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.