Client relationship manager Jobs in North York, ON

Requisition ID : 221160

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose of Job :

The Broker Relationship Manager is responsible for growing residential mortgage business from a designated portfolio of Mortgage Brokers. Within the SMA customer segmentation model (Achiever, Builder and Starter tiers of brokers), BRMs will focus their attention on assembling and growing a portfolio of Achiever brokers, developing relationships with and providing them with high levels of service including underwriting activities. BRMs will also assist the bank in meeting its’ targets with respect to cross selling other bank products to the mortgage customers.

Major Accountabilities :

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his / her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML / ATF / sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Business Development : Within a defined geographic territory, promote growth of profitable residential   mortgages through effective business development by :

Relationship Management : Build, manage and monitor ongoing relationships with the established portfolio of brokers to encourage growth in mortgage referrals with the desired outcome being the retention and growth of the Broker within the Achiever Tier, through :

Underwriting : Contribute to the effective processing and approval of mortgage applications by :

Customer On-Boarding / Cross-sell facilitation : Facilitate the development of customer acquisition and associated cross-sell opportunities by :

Ensure the delivery of a high standard of customer service and foster overall customer satisfaction that is consistent with the Scotia Service Standards and Complaint Resolution Standards and Procedures by :

Education / Work Experience / Designations

Dimensions :

Working Conditions :

The candidate will work from home and will provide a suitable space in order to permit them to conduct business without distraction or intrusion upon the privacy of any customer materials. The space should not need to be utilized for mortgage broker meetings

Location(s) :  Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.