Relationship Manager
Pinnacle Infotech IncToronto, ON, CA- Full-time
Relationship Manager
Location : Toronto, ON
Workplace Type : Office
About Pinnacle
At Pinnacle we construct certainty with Technology. Pinnacle is the leading BIM service provider offering innovative BIM Engineering & BIM Consulting solutions to Architecture, Engineering & Construction (AEC) firms worldwide. We have more than 3300 BIM professionals to collaborate across different time zones, with global delivery centers in India, USA, Canada, UK, UAE, Switzerland, Germany, Japan...and still growing! We have a 30+ year legacy delivering complex projects. Pinnacle’s community of experts have earned accolades from several entities including governments, associations, and industry partners. Please visit our website www.pinnacleinfotech.com for more details.
About the Position
The Relationship Manager is the expert for his or her assigned accounts. As the voice of the client, the Relationship Manager will understand the lifecycle of current projects, key stakeholders, and clients’ logistical needs. The incumbent will successfully communicate with internal Production and Business Development teams to align resources for optimal execution. The Relationship Manager is responsible for nurturing the business relationship to optimize retention, satisfaction, and engagement with the brand.
As a Relationship Manager you will…..
- Onboard new clients to Pinnacle : This includes attending kick off meetings, familiarizing new clients with Pinnacle processes, documentation, and service standards, and communicating client priorities within Pinnacle teams
- Support the Production team : This entails acting as the subject matter expert to the India Production team on matters of trade or Canada construction standards. The Relationship Manager will intervene when there is a quality or customer satisfaction concern, escalating to senior management when necessary.
- Represent Pinnacle Infotech : To ensure optimal success for clients, the Relationship Manager will be well versed in Pinnacle service offerings and be positioned to augment the volume of work with cross selling, upselling, or referrals. The Relationship Manager will visit each client on a quarterly basis with the intention of finding new ways to deliver value to the client. In the capacity of a brand ambassador, the Relationship Manager may also represent Pinnacle at various industry events or conduct presentations to clients, prospects, and the broader AEC community
- Contribute to a knowledge database : The Relationship Manager will leverage knowledge about each assigned client’s organizational structure, services, business growth objectives and scope of work to enrich the data in our CRM for leadership & Business Development teams.
- Ensure smooth account management : The Relationship Manager will address any business matters on accounts such as delinquent payments, RFPs / proposal submissions, contractual changes, terms & conditions of service
- Offboard clients ensuring adequate documentation, data maintenance, and records are complete
- 5+ years AEC industry experience with knowledge of constructability, codes, and different stakeholders ( owners, architects, engineers, general contractors, subcontractors, and suppliers)
- Fluent in business administration practices, particularly with client success
- Fluent in BIM technology
- Experience in a global work environment
To be successful in this position the following requirements are strongly preferred…..