Clerk Jobs in Hamilton, ON

Monday, March 10, 2025

ABOUT THIS ROLE

Burlington Hydro Inc. (“BHI”) is seeking a Billing Clerk to join our Billing department. Reporting to the Billing Manager, this role is responsible for ensuring accurate and timely billing for electric and water customers, retailer settlements, and maintaining water / wastewater billing records. The ideal candidate has strong organizational skills, the ability to prioritize tasks effectively, and a keen attention to detail.

This is an on-site position at 1340 Brant Street, Burlington, and is a unionized role governed by the collective agreement. Eligible employees may participate in our Hybrid Work from Home Program, which allows for remote work one (1) day per week.

CORE RESPONSIBILITIES

• Maintain water meter inventory records and update account information based on Region maintenance orders
• Process new connections, disconnections, and meter changes, ensuring accurate billing for residential and commercial customers
• Identify new residential customers requiring un-metered or flat rate water billing
• Review and investigate reports related to zero usage, excessive estimates, and meter reading exceptions
• Manage meter reading records, including generating trouble reports, maintaining schedules, and providing monthly cycle and book totals for the Billing Manager
• Investigate and process billing adjustments, back billing, and corrections in accordance with Region instructions
• Contact customers regarding large catch-up bills and high consumption as directed by the Region
• Oversee FIT / MicroFIT and Net Metering billing, including account setup, validation of billing quantities, and preparation of payment vouchers for approval
• Create monthly invoices for the Region and support financial documentation processes
• Provide backup support for other department positions as needed
• All other duties as assigned

WHAT WE ARE LOOKING FOR

WHAT YOU’LL NEED TO BE SUCCESSFUL

WHO WE ARE

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington. With a total licensed service area of 188 square kilometres and a customer base of 69,500, we are committed to delivering value at every level of the organization. Our core values include caring for people, community, stewardship, and sustainability, all with a commitment to continuous improvement.

WHY JOIN US

At Burlington Hydro, we value :

DIVERSITY & INCLUSIVITY

Burlington Hydro Inc. is committed to creating an inclusive workplace. We encourage candidates from diverse backgrounds and experiences to apply. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide reasonable accommodation for qualified individuals with disabilities during the recruitment process. If you require accommodation, please email our Human Resources team at [email protected]. Please note that this email is for accommodation requests only; resumes sent to this email address will not be considered.

APPLICATION PROCESS

All applicants must be legally entitled to work in Canada. Burlington Hydro will use email to communicate with you for all job opportunities. Please ensure you provide an updated email address that is checked daily and accepts emails from unknown users. A complete background check, including a criminal record check, will be conducted for the successful candidate. If it is determined that any background check information provided is misleading, inaccurate, or incorrect, Burlington Hydro reserves the right to discontinue the consideration of your application.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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