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Centre d Jobs in Canada

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Centre d • Canada

Last updated: 1 day ago

Contact Centre Consultant

Intellex SystemsWinnipeg, Manitoba (Hybrid)
Full-time

Our client requires a Contact Centre Specialist with demonstrated experience in the utilities sector to conduct a current-state assessment of the contact centre, and outline practical, operational ... Show more

Centre Manager/Administrator

Oxford Learning Centres, Inc.Brampton, Ontario, Canada
CA$19.00–CA$22.00 hourly
Part-time

Part-time Learning Centre Manager Wanted.Work with kids and their families to help students of all ages achieve academic success! Oxford Learning programs impart new approaches to learnin... Show more

Profit Centre Administrator

EMCO Waterworks/EMCO AqueducRegina, Saskatchewan, Canada
Full-time

As a Profit Centre Administrator, you will handle all aspects of paperwork including shipping feedback, cash sale transactions, banking and report reconciliation and vendor payables issues.Addition... Show more

Response Centre Specialist

London Drugs LimitedRichmond, BC, CA
CA$17.40 hourly
Part-time

You’ll experience them both at London Drugs.As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career.We are seeking innovative, custo... Show more

Profit Centre Manager

Universal Supply CoVancouver, British Columbia, Canada
Full-time

As the Profit Centre Manager, you will develop and lead all business operations at the Profit Centre.You will be accountable for growing the business while sustaining consistent profitability.Addit... Show more

Téléphoniste pour centre d'appel

Performance Hit SolutionBrossard, QC
CA$15.75–CA$18.00 hourly
Full-time +1
Quick Apply

Hit Solution offre depuis 1999 des services de centre d’appel de haute de gamme et nous sommes fiers d’être parmi les meilleurs au Québec.Nous recherchons actuellement des ... Show more

Event Maître D’ - Carmens Event Centre

Carmen's GroupHamilton, ON, CA
CA$19.00 hourly
Part-time
Quick Apply

Be Part of the Magic at Carmen’s Event Centre   Carmens Event Centre is where Hamilton comes to celebrate—and where you can be part of something unforgettable.As a team member... Show more

Centre Manager

Oxford International Education GroupToronto, Ontario, CA
Full-time
Quick Apply

Oxford International Junior Programmes offers a range of summertime ESL programmes at carefully chosen centres in the UK, Canada, and the US.Our programmes aim to create a study experience of educa... Show more

Design Centre Manager

DMC RecruitmentBritish Columbia, CA
Full-time +1

DESIGN CENTRE EXPERIENCE MANAGER.K Base Salary + $10K Performance-based Bonus.A rare opportunity to build something exceptional from the ground up.This is not a traditional retail environment.... Show more

Call Centre Supervisor

VentureTech SolutionsNorth York, ON, CA
Full-time
Quick Apply

In-office role | Schedule varies | Includes two Saturdays per month  — If you thrive on leading with empathy, coaching high-performing teams, and helping Canadians move forward financial... Show more

Distribution Centre Supervisor

Drake InternationalDARTMOUTH, NS, Canada
CA$65,000.00 yearly
Permanent

Distribution Centre Supervisor (Evenings).Drake International is partnering with a well-established national distribution organization to hire a Distribution Centre Supervisor for their Dartmouth o... Show more

Donor Centre Manager

Canadian Blood ServicesRegina, SK, CA
Full-time

This external job posting may close earlier than the advertised deadline.We recommend applying as soon as possible.We recommend you save a copy of the job posting for reference throughout the recru... Show more

Centre Director

KidStrong MiltonMilton, ON, CA
CA$60,000.00 yearly
Full-time

Job Title: KidStrong Centre Director.KidStrong Centre Director are the leaders of the center – it is the responsibility of the Centre Director  to foster a culture of learning and development for b... Show more

Call centre manager

Harlow PaymentsMontréal, QC, Canada
Permanent

Heures de travail: 34 hours per week.Relocation costs not covered by employer.Analyzes the administrative issues in order to provide help to the employee.Sort the technical problems in order to hel... Show more

Call Centre Agent

Starlight Group Property Holdings Inc.Toronto, Ontario, CA
CA$24.00 hourly
Full-time

The Call Centre Agent is responsible for delivering an exceptional first point of contact experience for prospective residents.As part of the New Development Leasing team, this role supports the le... Show more

Profit Centre Manager

Mckeough SupplyMississauga, Ontario, Canada
Full-time

As the Profit Centre Manager, you will develop and lead all business operations at the Profit Centre.You will be accountable for growing the business while sustaining consistent profitability.Addit... Show more

Admissions Centre Secretary

Commission Scolaire Central Quebec / Central Quebec School BoardQuébec, QC, CA
CA$28.00 hourly
Full-time

Joining Eastern Quebec Learning Centre means seizing the opportunity to be part of a team dedicated to learning, inclusiveness, success and social, personal, academic and professional development.W... Show more

Call Centre Specialist

Directors ChoiceDartmouth, NS, CAN
CA$18.50 hourly
Full-time
Quick Apply

We are immediately hiring for Inbound Call Centre Specialists to join our team of incredible people!.Inbound Call Centre Specialists in Dartmouth, servicing a large client base.We are looking for m... Show more

Service Centre Technician

Randstad CanadaBolton, Ontario, CA
CA$22.00 hourly
Temporary
Quick Apply

We are seeking a dedicated and technically-minded Production Associate & MHE Operator to join our growing team in the GTA.This is a multifaceted role where your expertise in machine operation m... Show more

Contact Centre Consultant

Contact Centre Consultant

Intellex SystemsWinnipeg, Manitoba (Hybrid)
10 days ago
Job type
  • Full-time
Job description

Contact Centre Consultant

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Our client requires a Contact Centre Specialist with demonstrated experience in the utilities sector to conduct a current-state assessment of the contact centre, and outline practical, operational opportunities to improve service delivery in a sustainable and customer focused manner.

The objective of the assessment includes:

  • Assessing opportunities to improve response times and overall customer satisfaction
  • Evaluating the current state of call routing and identifying strategic opportunities to increase first contact resolution
  • Identifying opportunities to reduce avoidable call volumes by addressing manual and high volume drivers through automation
  • Assessing workforce alignment including capacity, scheduling, and skills, against current and projected demand
  • Identifying practical, operational improvement opportunities beyond technology only solutions

Work is hybrid.

Winnipeg, Manitoba (Hybrid)

Mandatory Requirements

Mandatory Requirements Include:

  • 8+ years’ experience in public sector contact centre solution and enterprise architecture.
  • Proven experience developing contact centre and customer experience strategies, including enterprise roadmaps and IT plans, preferably in the utilities sector.
  • Demonstrated ability to lead end to end assessments and translate business needs into actionable recommendations.
  • Strong experience collaborating with business leaders, SMEs, and IT stakeholders to deliver measurable outcomes.

Skills and Depth Include:

  • Contact centre solution and enterprise architecture.
  • Strategic planning and multi year road mapping for contact centre modernization.
  • Process and customer journey mapping including identification of operational and organizational efficiencies.
  • Executive level report writing and presentation development.
  • Utilities sector experience (water, wastewater preferred; solid waste an asset).