Behavioral health case manager Jobs in Abbotsford, BC

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Job Summary

The Field Nurse Representative is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to introduce certain therapies and molecules in adult and pediatric settings to obtain coverage, injection and injection training for the prescribed medication. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures.

This role is part-time position, and the nurse is required to work 18.75 hours / week each for the duration of a 12-month contract

Specific Responsibilities

• The Field nurse is the point of contact for the program, doctors and the injection clinics.
• Be the subject matter expert for the prescribed medication and introduce this therapy to other clinics
• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
• Administer Medication (injection), Provide injection training and educational materials to patients.
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Provide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materials
• Provide HCP and Patients with a technical product overview when required
• Support HCPs with inventory verification and reordering upon need.
• Support field services with product’s materials and tools
• Act as Point of contact for the clinic sites (Adult and Pediatric)
• Act as escalation point for the PSP
• Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received
• Liaise with physicians’ offices, services providers and other parties to provide comprehensive and coordinated service to patients and physicians
• Receive, record and report Adverse Events, as per program working instructions
• Perform Pharmacovigilance surveillance activities
• Coordinate program activities and interdisciplinary interactions and work directly with clinics to provide support and ongoing collaboration for delivery of program services
• Have expertise in one or more job functions within Patient Services group, mentoring, training and monitoring that area of responsibility
• Participate in quality monitoring of services delivered, as assigned by departmental Manager
• Other duties as assigned

General Responsibilities

Competencies

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

52,100 - $86,900

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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