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Account Jobs in Saanich, BC

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Account • saanich bc

Last updated: 19 hours ago
  • Promoted
Account Manager

Account Manager

Targeted TalentVictoria, BC, Canada
Full-time
The Account Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help build ...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

NedcoVictoria, BC, Canada
Full-time
For 100 years, Nedco has been a cornerstone in the electrical industry.With branches across Canada, Nedco, a division of Rexel Canada Electrical Inc. As an Account Manager based in Victoria, your es...Show moreLast updated: 30+ days ago
  • Promoted
HVAC Account Manager

HVAC Account Manager

WORKFORCE - Staffing SolutionsFraser Valley, BC, Canada
Full-time
Exciting opportunity to join a growing commercial / industrial HVAC company servicing the Greater Vancouver and Fraser Valley area. The account manager position is a sales role, 50 / 50 new and existing...Show moreLast updated: 27 days ago
Account Manager Trainee

Account Manager Trainee

Exceler8 MarketingVictoria, BC, CA
Full-time
Quick Apply
We are excited to announce that we are looking for an Account Manager Trainee to join our Sales team!.Here at Exceler8 Marketing , we have a diverse portfolio of clients that we take care of brand ...Show moreLast updated: 30+ days ago
  • Promoted
Account Sales Manager

Account Sales Manager

Red Bull GruppeVictoria, Capital Regional District, Canada
Permanent
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts.You will inc...Show moreLast updated: 5 days ago
Account Sales Manager

Account Sales Manager

Red BullVictoria, British Columbia, Canada
Full-time
Manage products and relationships with the customer contacts for sale of our products at assigned Red Bull Canada Distribution (RBCD) accounts. Determine current and ongoing product needs at account...Show moreLast updated: 13 days ago
  • Promoted
Project / Account Manager

Project / Account Manager

Houle Electric CanadaVictoria, Capital Regional District, Canada
Full-time
A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle. We believe in empowering communities through local...Show moreLast updated: 30+ days ago
Account Payable

Account Payable

Marmalade Recruitment & Resources IncBritish Columbia, CA
Full-time +1
Accounts Payable Clerk | Stability & Professional Development.Looking for a role where your accuracy and expertise are truly valued?. Be part of a company where your skills are valued, your...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

FloForm CountertopsVictoria, BC, Canada
Full-time
Required immediately, FLOFORM is seeking an experienced.ACCOUNT MANAGER for the Victoria / Vancouver Island area! .FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB ...Show moreLast updated: 30+ days ago
  • Promoted
Account Executive

Account Executive

Pinchin in CanadaVictoria, Capital Regional District, Canada
Full-time
Are you ready to apply your technical and leadership skills to contribute to Pinchin’s success?.We’re looking for a bright and motivated individual, someone who is ready to contribute to our growth...Show moreLast updated: 30+ days ago
Project / Account Manager

Project / Account Manager

Houle Electric LimitedVictoria, BC, CAN
Full-time
Quick Apply
A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle. We believe in empowering communities through local...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager, LTC

Account Manager, LTC

Medline GruppeVictoria, Capital Regional District, Canada
Full-time +1
Job Description - Account Manager, LTC (ACC0100PG).CA-BC-Penticton, CA-BC-Victoria.As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being de...Show moreLast updated: 30+ days ago
Account Manager

Account Manager

FLOFORMVictoria, British Columbia
Full-time
Position at FloForm Countertops.Required immediately, FLOFORM is seeking an experienced.ACCOUNT MANAGER for the Victoria / Vancouver Island area! . FLOFORM Countertops is a Canadian company with its h...Show moreLast updated: 30+ days ago
  • Promoted
Enterprise Account Executive

Enterprise Account Executive

CanonicalVictoria, Capital Regional District, Canada
Full-time
Open source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software vendors. We deliver better open source from the data center to cloud and e...Show moreLast updated: 12 days ago
  • Promoted
Account Executive

Account Executive

Pattison Media LtdVictoria, Capital Regional District, Canada
Full-time
Account Executive to add to our team!.Come join our Sales Department at.Are you a sales professional with at least 2-3 years of experience in a business-to-business environment?.Do you have a passi...Show moreLast updated: 30+ days ago
  • Promoted
Account Executive (Remote)

Account Executive (Remote)

PagefreezerVictoria, BC, Canada
Remote
Full-time
No one can ignore the internet these daysand a lot of great things are happening onlinebut we also know that online harms are damaging many individuals, communities, and organizations.It's Page...Show moreLast updated: 13 days ago
  • Promoted
  • New!
Account Acquisition Specialist

Account Acquisition Specialist

beBee CareersView Royal, BC, Canada
Full-time
Account Acquisition Specialist We are seeking a highly motivated and energetic Account Acquisition Specialist to join our team. In this role, you will be focused on net-new advertiser acquisition—re...Show moreLast updated: 19 hours ago
  • Promoted
Account Manager

Account Manager

Hilti GroupVictoria, Capital Regional District, Canada
Full-time
We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout Canada and globally. In this entry-level sales role, you will be responsible for ...Show moreLast updated: 10 days ago
  • Promoted
  • New!
Remote Account Manager

Remote Account Manager

JumpCrewOak Bay, British Columbia, Canada
Remote
Full-time
If you're passionate about digital advertising, love outbound sales, and want to make an impact with one of the world's most engaged platforms, we want to hear from you. We're looking for motivated ...Show moreLast updated: 22 hours ago
People also ask
Account Manager

Account Manager

Targeted TalentVictoria, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary :

The Account Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties / Responsibilities :

  • Help build the infrastructure and standard operating procedures for the department
  • Help create company guidelines particularly related to quality of service
  • Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
  • Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
  • Hire entry-level customer success employees.
  • Train new employees in the company's customer service policies, procedures, and best practices.
  • Organize and oversee the schedules and work of the department.
  • Conduct performance evaluations that are timely and constructive.
  • Handle discipline and termination of employees as needed and in accordance with company policy.
  • Monitor or review calls or other correspondence between representatives and customers.
  • Ensure that representatives are informed about changes to company products and services.
  • Collect data and prepares reports on customer complaints and inquiries.
  • Prepare monthly reports summarizing the assigned customer success teams performance.
  • Assist with budget preparation for the Customer Success department.
  • Perform other related duties as assigned.

Required Skills / Abilities :

  • Bachelor's degree in business, technology or similar
  • At least five years of customer success experience required.
  • At least two years of experience in a supervisory role preferred.
  • At least two years of experience in customer service or customer success in the manufacturing industry
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management / delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems
  • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools
  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
  • Ability to coach and mentor customer success representatives.