AI Engineer - Toronto, Canada

Job no : 523198

Brand : Product and Technology

Work type : Full time, Hybrid

Location : Ontario

Categories : Information & Technology

Flight Centre Travel Group (FCTG) is seeking an experienced AI Engineer with a proven track record in implementing AI framework and governance;

furthermore, delivering successful transformation projects. As an AI Engineer at Flight Centre Travel Group, you will play a critical role in developing and implementing AI-driven solutions to enhance our travel services.

You will work closely with our data science, engineering, and product teams to create intelligent systems that improve customer experiences, optimize operations, and drive business growth.

Key Responsibilities

• Work with our AI COE to develop / maintain AI framework and governance
• Design, develop, and deploy AI and machine learning models to solve complex business problems in the travel industry.
• Collaborate with cross-functional teams to identify opportunities for AI-driven improvements and innovations.
• Implement and optimize algorithms for natural language processing, recommendation systems, predictive analytics, and other AI applications.
• Analyze large datasets to extract meaningful insights and inform AI model development.
• Maintain, support, and improve existing AI models and systems, ensuring they are scalable, reliable, and efficient.
• Stay up-to-date with the latest advancements in AI and machine learning, and apply new techniques and tools to enhance our capabilities.
• Communicate technical concepts and project progress to non-technical stakeholders.
• Resolve bugs / issues when they arise.
• Manage and deliver against backlog of projects, enhancements, and bugs / issues.

Experience & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Mathematics, or a related field.
• Proven experience in AI and machine learning, with a strong portfolio of relevant projects.
• Proficiency in programming languages such as Python, R, or Java.
• Experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn).
• Familiarity with data processing and analysis tools (e.g., Pandas, NumPy).
• Knowledge of natural language processing, computer vision, and / or recommendation systems
• Experience in the travel or hospitality industry.
• Knowledge of cloud platforms (e.g., AWS, Google Cloud, Azure) and related AI / ML services.
• Familiarity with big data technologies (e.g., Hadoop, Spark).
• Experience with Salesforce Einstein is a plus.
• Technical Skills : proficient in Apex, Visualforce, Lightning Components, and Salesforce APIs. Experience with other programming languages is a plus.
• Problem-Solving Abilities : analytical mindset and strong problem-solving skills to identify and resolve issues.
• Collaboration and Communication : excellent collaboration and communication skills to work effectively with cross-functional teams, business stakeholders, and end users through product owners.

Ability to translate business requirements into technical solutions and provide level 3 support.

Work Perks! - What’s in it for you :

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun : At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Giving Back : Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $134,000.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.

We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible.

Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected].

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