- Collaborate with both internal and external partners and stakeholders to decompose high-level information into detailed business requirements
- Facilitate work sessions, focus groups, and coordinate / conduct application demonstrations as required
- Contribute to the quality of design and implementation by identifying risks and issues and effectively managing and communicating them to all stakeholders
- Support the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios from which the development team to start building applications
- Represent the voice of the customer throughout the software development lifecycle
- Engage in day-to-day activities with the solution teams as required. This includes, but is not limited to : attending daily scrum meetings, leading refinement sessions, engaging with the development team, and providing direction / focus
- Make recommendations that go beyond the initial requests
- Provide input to the test plans, sign off on test cases, and participate in end-to-end (E2E) and User Acceptance Testing (UAT)
- Write and edit user procedural documentation such as user guides and manuals
- Provide support for customer issues and follow up on a timely basis to ensure the problem has been resolved
- Concisely document all problems and their resolution in the ticketing system
Requirements
- Bilingualism (English and French) is preferred
- Experience in business analysis - collecting, documenting and articulating requirements
- Excellent communications skills, both written and verbal, with the ability to effectively communicate and present to various audiences
- Highly organized, detail-oriented and the ability to manage multiple projects simultaneously with aggressive timelines
- Action oriented and demonstrated ability to deliver results
- Ability to work with change / ambiguity, in a competitive environment where priorities change frequently
- Proven problem-solving ability with complex, technical and abstract concepts
- Tenacity and creative approach to achieving goals
- A team player with the confidence to challenge and escalate when necessary
Benefits
- Work hours are Monday - Friday, normal 37.5 hours weeks working onsite up to 5 days a week
- Location : Onsite in Montreal
- Type of job : Temporary Contractor
- Hourly contract rate : TBD depending on experience
- Date candidate required : Immediate
- Length of Contract : 12 months with the possibility of extension
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