Senior Engagement Manager

About Infostrux :

Founded in 2021, Infostrux set out to be the fastest-growing data-focused SI in North America. Within 18 months, Snowflake formally recognized us at the highest partnership tier.

Using Snowflake's innovative data cloud platform, we enable customers to aggregate data from across business units, implement world-class data architecture and engineering, and prepare them for advanced analytics, including AI and ML.

We are inspired to support organizations transitioning to data-driven decision-making and unlocking the value of business data by applying powerful data analytics, data science, and data products.

We built Infostrux to address the needs of modern data-driven organizations worldwide. We focus on data engineering, data architecture, data modelling, data integration, and AI / ML, and we provide ongoing support through our managed services.

We work with organizations of all sizes from tech startups to Fortune 500s to help them get up and running on Snowflake.

We have successfully architected and deployed various cloud-based workloads and environments with clients across various verticals, such as financial services, health and wellness, gaming and entertainment, retail fashion, and many more.

Our Purpose :

To develop the leaders of a data-driven tomorrow.

Our Mission :

To empower organizations to innovate with data by creating trusted and efficient solutions.

Our Vision :

To be the world's data team.

Job Summary :

Are you ready to break boundaries in the data world and work with innovative clients? As a Senior Engagement Manager , reporting to the VP of Delivery, you will work closely with presales and engineering teams to champion the delivery of customer business values / use cases and initiate, manage and continuously deliver a wide range of managed and professional services for both clients and business partners.

The Senior Engagement Manager will lead engineering teams and customer technical liaisons, acting as a Project Manager and Scrum Master and the central point of contact for all parties to bring about technical delivery of both long-term engineering engagements and short-term projects.

At the same time, they will keep internal and customer stakeholders informed on business value objectives, progress, issues and risks.

Managing customer expectations and establishing long-term partnerships by delivering complex solutions effectively, on budget, on time and within scope is critical for a Senior Engagement Manager.

What you'll get to do :

• Hands-on project management, including initiation, planning, execution and completion of both long-term service engagements and short-term projects.
• Drive account-related activities across both internal and customer stakeholders.
• Effectively leverage Agile / Scrum principles to train, use and coach both internal technical teams and customer teams on these methodologies.
• Ensure long-term relationships with customer contacts in conjunction with sales and pre-sales before, during and after delivery.
• Collaborate with other Infostrux stakeholders to improve the Infostrux Delivery Framework.
• Mentor and collaborate with other Engagements Managers and Engineering leads.
• Contribute to a high-performance but collaborative company culture based on transparency, autonomy, and individual growth.
• Attend and represent Infostrux at company, partner and key industry events.

Must-haves to be considered for this role :

• Knowledge level in Engineering, Computer Science, Big Data, Business or related discipline equivalent to that of a bachelor's education or higher
• 12+ years of experience in Project Management / Engagement Management, including initiation, planning, execution and completion of both long-term services engagements and short-term projects.
• Demonstrated experience with account-related activities across both internal and customer stakeholders, including critical decisions, managing expectations, progress, issues, risks, alternatives and project / services changes across multiple industries and verticals
• Strong experience working for a consulting organization providing B2B services
• Able to run engagements fluently in both English and French

You must also have strong demonstrated experience with most of the following :

• Adoption and improvement of hands-on Agile / Scrum practices within a technical environment
• Management of enterprise-level IT or Data projects
• Management of multiple simultaneous technical projects and with leadership accountability over sizeable technical teams
• Extensive knowledge of project management disciplines, methodologies, best practices, and tools.
• Familiarity and experience with cloud technologies, software development, Big Data, BI, Data Engineering and / or Data Sciences.

To be successful in this role, you must be :

• A strong verbal and written communicator, leading effective communication in various group settings
• A self-starter with a proactive, results-oriented approach
• Able to work in fast-paced managed services and consulting environments and collaborate effectively as a team member.
• Undertake Snowflake SnowPro Core Certification.

These are nice to have, and we encourage you to pursue them while working with us :

Scrum Master Certification.

What’s in it for you? We’re so glad you asked!

You will be surrounded by some of the brightest and most accomplished technical minds in our field. We are a team of very diverse and passionate professionals who love working together and solving problems by leveraging technology to help our customers.

We pride ourselves in our outstanding work culture that is grounded in our 8 core values : trust , excellence , integrity , humility , accountability , responsibility , kindness , and fun .

We value our people above all, and we provide a competitive compensation and benefits package benefits to show our team our appreciation for everything they do :

• We are a 100% remote organization, so our team can work and live anywhere in Canada that best suits them, as well as work from abroad (anywhere they are entitled to work) for up to 3 months per year.
• We are strong believers of work-life integration and we offer a flexible schedule so that our team can manage their own workload and still be there for family and loved ones.
• We provide comprehensive health and dental coverage from day one to ensure our people and their families are well taken care of.
• We provide an RRSP matching plan to support our team in planning ahead for retirement.
• We offer 4 weeks of vacation annually, in addition to paid personal and sick days, so that our team can unwind, recharge, and enjoy time away for hobbies and family.
• We provide a monthly bring-your-own-device allowance for each team member to choose the computer and phone of their preference (and it is theirs to keep afterwards).
• We strongly believe in professional growth, so we are continuously educating ourselves with regular lunch & learns and industry events, and we invest in professional development and industry-based certifications for everyone in our team.
• We constantly encourage everyone to step outside of their comfort zone and try new things, so we dedicate time each month to work on non-client work and collaborate on new innovative ideas, and we reward people who experiment and take risks.
• We enjoy getting together and we promote co-working days and social events in our main locations on a regular basis.

Infostrux is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Please note that you must be legally eligible to work in the country where this role will be performed in order to be considered for employment and if selected, you must complete a criminal and credit background check to be hired.

We look forward to getting to know you!

www.infostrux.com / careers

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