*Bilingual Customer Service Representative (Insurance) HLX, NSRecrute Action • Halifax, NS, ca
•Bilingual Customer Service Representative (Insurance) HLX, NS
Recrute Action • Halifax, NS, ca
Il y a plus de 30 jours
Type de contrat
- Temps plein
- Permanent
- Temporaire
Description de posteHandle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans. Deliver accurate, timely information on products and services in both English and French. Follow up on requests from internal and external clients with professionalism and empathy. Navigate multiple systems and tools confidently to resolve client issues. Maintain high standards of service quality and confidentiality. Contribute to a positive and inclusive team culture focused on continuous improvement. Meet performance targets and adapt to evolving client needs and business priorities. Use problem-solving and research skills to handle complex requests efficiently. High school diploma is required. College or university education is considered an asset. Bilingual in English and French to support clients in both languages. 1 year of customer service experience in a contact center, administrative, retail, or service-based environment. Proficiency with Microsoft Office tools, especially Outlook and Teams. Ability to work across multiple applications simultaneously. Strong communication and interpersonal skills. Demonstrated ability to learn quickly and apply new information. Comfortable with rotating schedules and meeting service-level goals. Reliable home setup including Ethernet connection and a private, quiet workspace. Experience in group benefits, insurance, or with Salesforce is an asset. Positive, friendly, and adaptable approach to customer interactions. Track record of thriving in fast-paced and dynamic environments.
Start Date : March 9, 2026
Bilingual Customer Service Representative (Insurance)
Step into a dynamic bilingual customer service role at the heart of the group insurance sector. Enjoy a hybrid work model, varied inbound calls, full training, and the potential for a permanent position. Make a real impact in a supportive and fast-paced environment.
What is in it for you :
- Hourly salary of $24.96.
- 6-month contract.
- Full-time position : 37.50 hours per week.
- 9-week training : 9 : 00 AM – 5 : 00 PM AST.
- Rotating shifts between 9 AM and 9 PM AST.
- In-office presence required from Tuesday to Thursday.
- Remote work available on Mondays and Fridays.
- Positions available : 15-22.
Responsibilities :
What you will need to succeed :
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP00016189
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Bilingual Customer Service Representative Insurance HLX NS • Halifax, NS, ca
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