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*Bilingual Customer Service Representative (Insurance) HLX, NS
*Bilingual Customer Service Representative (Insurance) HLX, NSRecrute Action • Halifax, NS, ca
No longer accepting applications
•Bilingual Customer Service Representative (Insurance) HLX, NS

•Bilingual Customer Service Representative (Insurance) HLX, NS

Recrute Action • Halifax, NS, ca
30+ days ago
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

Start Date : March 9, 2026

Bilingual Customer Service Representative (Insurance)

Step into a dynamic bilingual customer service role at the heart of the group insurance sector. Enjoy a hybrid work model, varied inbound calls, full training, and the potential for a permanent position. Make a real impact in a supportive and fast-paced environment.

What is in it for you :

  • Hourly salary of $24.96.
  • 6-month contract.
  • Full-time position : 37.50 hours per week.
  • 9-week training : 9 : 00 AM – 5 : 00 PM AST.
  • Rotating shifts between 9 AM and 9 PM AST.
  • In-office presence required from Tuesday to Thursday.
  • Remote work available on Mondays and Fridays.
  • Positions available : 15-22.

Responsibilities :

  • Handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans.
  • Deliver accurate, timely information on products and services in both English and French.
  • Follow up on requests from internal and external clients with professionalism and empathy.
  • Navigate multiple systems and tools confidently to resolve client issues.
  • Maintain high standards of service quality and confidentiality.
  • Contribute to a positive and inclusive team culture focused on continuous improvement.
  • Meet performance targets and adapt to evolving client needs and business priorities.
  • Use problem-solving and research skills to handle complex requests efficiently.
  • What you will need to succeed :

  • High school diploma is required.
  • College or university education is considered an asset.
  • Bilingual in English and French to support clients in both languages.
  • 1 year of customer service experience in a contact center, administrative, retail, or service-based environment.
  • Proficiency with Microsoft Office tools, especially Outlook and Teams.
  • Ability to work across multiple applications simultaneously.
  • Strong communication and interpersonal skills.
  • Demonstrated ability to learn quickly and apply new information.
  • Comfortable with rotating schedules and meeting service-level goals.
  • Reliable home setup including Ethernet connection and a private, quiet workspace.
  • Experience in group benefits, insurance, or with Salesforce is an asset.
  • Positive, friendly, and adaptable approach to customer interactions.
  • Track record of thriving in fast-paced and dynamic environments.
  • Why Recruit Action?

    Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

    # MFCJP00016189

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    *Bilingual Customer Service Representative (Insurance) HLX, NS • Halifax, NS, ca

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